What is Killing CHRO Satisfaction with their HR Tech? Poor Reporting and Analytics

The recent HR Technology Advice CHRO Insights & Trends report uncovered that 38% of CHROs expressing discontent with their HR tech solutions and they identified the top sources of their frustration.

• 68% identified lack of adequate reporting and analytics to be a key contributor to their vendor solution dissatisfaction.
• 60% stated it was a lack of adequate HRMS functionality.
• 48% indicated that the solution was not intuitive to use leading to lower employee adoption that expected
• 48% determined that the HR vendors support services was lacking and failed to meet their needs

Clearly there are multiple factors impacting CHROs frustration with their technology solutions. However, reporting and analytics tops the list.

For many CHROs, the value they receive from reporting IS the value they receive from an HRMS.?

What is the cause of so many reporting challenges?

Difficulty to Customize

The value CHROs derive from reporting is intricately linked to their ability to customize reporting. While all HR solutions provide standard reports, the frustration arises when organizations have unique reporting requirements that demand customization. Vendors offering robust customization options empower organizations to tailor reports precisely to their needs, but some may charge for this service.

CHROs need to heavily weight reporting flexibility and ability to customize when considering HR solutions.

Challenge of Capturing Clean Data

CHROs reported their organizations average 2-5 different HR tech solutions and face the hurdle of fragmented data. Inconsistent integration prevents a comprehensive view, forcing manual data compilation. This not only increases the risk of errors but also leads to frustration over limited access to necessary information.

CHROs need to consider their ability to gain access to a single source of truth when it comes to their workforce and employee data.

Scarcity of Insights

CHROs expect every HR solution to provide reporting that accurately describes the organizations current state of the workforce. However, they NEED a solution that provides pro-active insights such as identifying employee turnover risks, compensation changes that will impact attracting talent and retention, insights to employee engagement, etc.

With the growing adoption of AI, CHROs will expect more from their HR technology to provide them reporting that leads to actionable insights that impact the success of the business.

Responsiveness Gap to the C-suite

CHROs are concerned that they are unable to meet the expectations of the C-suite when they request answer for "what if" workforce scenarios for key decision-making. Not only do CHROs need access to information to support these ad-hoc request they need it to be provide that information at a moment notice.

CHROs are elevating their value to company leadership and this requires access to the critical workforce data the company need to make real-time decisions.

HR Technology is Powerful and Reporting and Analytics are the Cornerstone to Success.

In essence, the frustration among CHROs reveals reporting concerns that need to be a top consideration when considering the right HR solution to fit the needs of their organization.