What key skills will you need to navigate the new AI driven landscape in L&D?
It has been heralded as a new dawn. We are at the start of an AI driven revolution that could be as transformative as the Industrial Revolution. Attitudes in response to the rise of Generative AI range from pragmatic optimism to full-scale apocalyptic scenarios.?
Whatever your opinion, AI is here, and change is already happening. Gartner predicts that by 2025, “GenAI will be a workforce partner for 90% of companies.”??
What does this mean for L&D? How do you navigate this new AI driven landscape and what skills should you focus on??
We have identified 6 key skills for L&D professionals to develop. I summarise the first one of these here, but you can read the full paper on our website? 6 key skills for L&D professionals using GenAI?
The first skill we look at is the Art of AI Communication.??
The beauty of generative AI is that it can create images and text with direction from the user, however it can also create a garbled mess.??
It’s all about the prompt.???
Just like human interaction, good results come down to good communication, but because we are working with machines good communication means very detailed and clear instructions to get the results you need.?
Prompt Engineering sounds more complicated than it is, but it is a different style of communication and one that might not come naturally. It is important that nothing is ambiguous, and that instruction is detailed and precise.??
Many years ago, I did an introduction to coding course where we had to write written instructions for a computer to make a cup of tea. It was a disaster. The successful script was pages long, prompt engineering is a skill and saying, ‘can you put the kettle on?’ won’t hack it, in fact I tried.?
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As Learning and Development (L&D) professionals, the advent of generative AI in the workplace is not just an evolution but potentially a revolution in how we approach our roles.??
As well as getting used to communicating well with AI using prompts, we also need to be able to develop and harness other skills, which are covered in our downloadable paper:?
You can read more on these skills and get the full paper at 6 key skills for L&D professionals using GenAI - and now I am going to make myself a brew because, as a human, simply imagining the kettle boiling is not really working for me!??
Until next time,?
Nick.?
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Corporate Learning Strategist | SAP & SuccessFactors Expert | HCM, Learning & Skills Advisor | Driving AI, GTM Strategies & Solution Adoption | Strategic Customer Success Leader | "Reformed" Physicist
10 个月Perfect article for our times Nick Bate. We are in the midst of the Hype Curve of AI (mainly Gen AI) at present. So, while all the big tech companies want to sell their new AI capabilities, once in place in the organization, its true value to companies and employees / managers will only be realised once people know how to use these tools effectively. Your example of writing good prompts for ChatGPT is a case in point and very relevant. New AI skills will be required in the workplace to use these tools properly, let alone the more technical skills to develop these solutions. I am on this journey too....exciting times!
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10 个月As a follow-on to my post below: I draw parallels to my product marketing roles in Lotus and then IBM. Lotus Notes was not a messaging platform as conceived - it was meant to be a rapid, easy development platform that required messaging, so power users could create their own applications and which a number of global corporations embraced. Others didn't get it. The applications weren't very sophisticated or flashy, but they did a job that would have cost two more zeros if outsourced and built from scratch. What happened to all those partners and apps? They created more sophisticated and flashy applications using disparate tools and the customers rented off the shelf SaaS apps. There is a parallel to the L&D world where the market fragments, coalesces around leading platforms and then fragments again. It is causing L&D pros to rethink thinking and learn how we learn rather than bog standard e-learning.
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10 个月AI isn't just about Q&A (where the A is still and will remain for at least decade, suspect), but look at the tools that AI has spawned that can help those who produce learning aids, particularly in business, and particularly in multilingual situations. Ten years ago, to create a scripted talking head/body video for use in a course meant scripting, hiring a green screen studio in some quiet location to which people drove, staffed by the script writer, a sound person, a camera operator, a teleprompter operator, and a presenter. That material was then edited and images were added by a graphics artist. Translation was sent out to a translation house. All that took time to produce and was expensive. Now you can knock a couple zeros off the cost by using a tool such as Synthesia. It also means that what required a professional specialist outside company to create, can be done by in-house staff to an OK standard today.
Chief Operating Officer | Strategic Operational Leader | Professional Services | Healthcare | Training | VET
10 个月Interesting article - thank you!