What Are the Key Planning Factors for Competitive Success in Business?

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To succeed in business you must create a plan and then be willing to adapt that plan over time. There are several key planning factors for competitive success in business. To be able to stay ahead of the competition, you need to mold those factors into a business plan that will be the key to your company's success.

Customer Service

One of the key planning factors in customer retention and maintaining a high customer-appreciation rating is good customer service. Efficient customer service does not happen by accident; it is the result of careful planning. Create a training schedule that will allow your customer service representatives to continually hone their skills. Develop a customer survey system that allows you to reach out to customers and ask important questions about such areas as product support, shipping and warranty satisfaction. To stay ahead of the competition, you need to know what your customers expect and what keeps them satisfied.

Product Quality

To stay ahead of the competition, you need to make sure that the quality of your product remains high. Defective product costs you money in repairs and replacement products, and it costs your customers time and money as well. Develop a product inspection standard that makes sure each product is operational when shipped, and create a manufacturing standard that offers a return on your customers' investment through durability and reliability.

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Thanks,

Robert