What is Interactive Communication and How Does It Drive Conversions?

Introduction

Interactive communication is one of the top elements of success in today's competitive business environment. Companies can boost conversion and offer relevant experience by adopting interactive communication. It is more than just a communication in which information exchange includes businesses using interactive communication to offer more dynamic and personalized experiences to customers.

Companies can have a relevant interaction with the customer to understand their preferences and to offer suitable information as well. Interactive communication offers many benefits that help companies to drive conversions by satisfying customer expectations. Explore what is interactive communication and how it drives conversions here.

What is Interactive Communication?

The most common question that comes to your mind "What is interactive communication" should have an answer. Interactive communication is a method of communication in which both individuals communicate with each other actively.

It helps companies to connect with customers by offering personalized experiences and responding to their queries effectively. A normal engaging conversation between two people can be an ideal example of interactive communication.

It offers opportunities to use the relevant data of the customers to offer tailored responses in real-time. Businesses can boost engagement by actively communicating with customers and offering personalized solutions as well.

Customers will receive valuable information that resonates with their requirements. Interactive communication also helps businesses boost trust and loyalty by offering relevant responses to the customer's response by using personal data.

Driving Conversion Through Personalized Videos:

• Engagement and Attention: Personalized videos are one of the top ways to boost engagement and gain customer's attention. Businesses can use customer's relevant data to craft personalized videos as per their specific needs and preferences. It enables viewers to engage more and helps businesses to grab new viewers' attention. Personalized videos not only boost engagement and grab attention but also boost conversions by offering relevant experiences.
• Trust and loyalty: It is also created by personalized videos that increase business credibility among customers. When personalized videos are sent to them which have been made according to their choice of words as well as preferences, customers will feel like they matter and are valued. The brand is connected emotionally with the customers, so they develop more loyalty and trust in it as well.
• Educational Value: Moreover, personalised videos provide educational value in a personalized way for clients. For example, businesses could employ interactive and customized video content to offer relevant information to consumers via engaging ways to improve video interactivity and retention rates. It assists in teaching clients what the firm's goods or services are about while giving them an idea of how these products can assist them with solving particular issues.
• Data-Driven Optimization: The top advantage of using personal videos is data-driven optimization. Therefore, through personalized video material companies can gather data such as needs, choices, interests, preferences, and buying behavior from the target audience. Consequently, it makes future experiences of doing more focused on one customer at a time hence increasing the chances of conversion rate to be higher next time around.

Best Practices for Implementing Interactive Communication

• Know Your Audience: It is important to know your audience to implement interactive communication through video content. Use the relevant data of your target audience such as their needs, choices, interests, preferences, and buying behavior. It will help you to tailor content that resonates with their requirements and customers will have an engaging communication experience with the business.
• Leverage Personalized Content: You can leverage personalized video content to implement interactive communication in marketing strategies. Create compelling personalized content as per your target audience's choices, preferences, interests, and buying behavior. It will not only help you to connect with the customers but also offer an interactive communication experience.
• Use CTAs: You should also include personalized Calls to action in video content to have interactive communication with the audience that guides them about further actions that they need to take. It can be anything about the buying process or contacting customer support to resolve any query.
• Testing and Optimization: It is necessary to test your personalized videos to analyze the performance. It helps you to ensure that the content is fulfilling the audience's expectations or not. You can also find optimization opportunities that help to offer interactive communication experiences.
• Offer Value: Value is the key to enhanced engagement and conversions. It also leads to engaging communication with the audience. You should ensure that content is offering relevant value as per the audience's choices and preferences to keep the audience interacting and engaged. It helps to drive more conversion and retention as well.

Case Study

One of the leading banks used the benefits of personalized videos to boost customer engagement and conversions by offering engaging communication experiences. They collaborated with the best interactive video platform VSPAGY to cross-sell gold loans to the brand customers with the help of personalized videos.

• VSPAGY created a lead generation campaign with a QR code that brand employees used to ask customers to scan.
• This process offered personalized videos to the customers instantly with gold loan offers. The video also included interactive elements and CTAs that guided customers to take the right action.
• Customers are encouraged to fill in their details to receive exciting gold loan offers.
• Real-time offer coupon codes were also generated, and customers were able to save from within the video as well.

Results

This lead generation campaign was successful and received over 500,000 video streams within a month. 75% of leads were generated from all the video streams. This campaign also runs regularly because of its exceptional results.

Conclusion

Interactive communication is one of the best ways of connecting with customers in real-time. It boosts customer engagement and conversions for the brands. Customers feel valued and understood by the brand when they receive an interactive communication experience. Add interactive communication through video personalization to your marketing strategies to boost business performance and productivity.