What is Individual Feedback Management?

I'm often asked, “What is?Individual Feedback Management?” or, “Exactly what does Autopilot Reviews do?” To sum it all up in one sentence, we make your customers, your employees, and even you happy through customer feedback.

Finding happiness can be as simple as the Cookie Monster finding cookies. Keep reading to find out how Autopilot Reviews can help keep your team happy with customer feedback.

Stakeholders in the Customer Feedback Loop

Employees.?Many employees don’t usually have access to customer feedback, unaware of the individuals who are pleased, or dissatisfied, with their past interactions. And the employees who are fortunate enough to get this inside scoop, are mainly exposed to the negative reviews they receive.

One of the unique things that sets Autopilot Reviews apart from any other feedback system, is the fact that it bridges that gap in the customer feedback loop. How does it do this? By making sure employees aren’t kept in the dark about the things their customers are saying about them. Employees love seeing reviews about themselves; and being that over 95% of all feedback is positive, they’re motivated by it on a day-to-day basis. According to a Harvard Study,?“the average person ideally receives 5 positive pieces of feedback for every negative piece of feedback received.”?What Praiseworthy does is ensure that this healthy, positive feedback ratio continues to climb on a regular basis.

While?it can be hard to motivate employees, positive customer feedback works wonders. Praiseworthy can help motivate your employees by showing them how awesome they are. Take Brandon’s story, for instance.

Upper Management.?As the owner of a small business, I was always frustrated by the fact that no system was in place to tie feedback directly to employee interactions. How could I know whether or not my hiring practices were effective, or if I had certain gaps in my training procedures? Why didn’t we have a system that could help me better manage my employees through real-time customer feedback? That’s why my co-founder and I built Praiseworthy, to address this pain for small business owners like myself. Through this platform, these owners can now provide their teams with insight on everyone’s performance metrics.

Before any prospective client can make a purchase, we must first conduct a free feedback analysis. During this process, up to 500 free surveys are sent out to our clients' customers, just to prove how powerful?Individual Feedback Management?is to the owners. Once they’ve seen how much light it can shed on what’s going on with their team, over 95% of these business owners choose to move forward with Autopilot Reviews. Why? It turns out that the data and customer feedback results are unlike anything they’ve ever seen before. With Autopilot Reviews, owners can now see performance metrics for each of their employees. And with response rates of 25% and over, accumulative data—that can be used to improve training procedures and motivate their teams—comes sooner than ever.

Autopilot Reviews helps upper management teams illuminate their customer service teams, by highlighting the ones who are excelling and any gaps in training that need to be addressed.

Customers.?Individual Feedback Management?even provides a different experience for customers taking our surveys. I’ve spoken with some of our clients’ customers who have taken them, and they’re always ecstatic by the fact that their feedback reverts back to the employees they interacted with. One customer was even shocked to hear that his survey wasn’t going to some “HR Black Hole.”?He was astounded by this idea when I assured him that the employee he reviewed directly received his Autopilot Reviews survey. Because customers are so eager to leave feedback for the specific team members they interacted with, and make the employees’ bosses aware of their feedback, Autopilot Reviews has one of the highest response rates in the industry.

We at Autopilot Reviews are obsessed with helping customer service leaders use their customer feedback to make everyone happy. If you have a customer-facing team and would like to know how Autopilot Reviews can work for you,?sign up for a free feedback analysis today.