When things are going well you will welcome new teammates into your organization. I have been lucky to work in places where this happens on a regular basis and sometimes I get to speak to the class of new employees. I like doing it because it gives me the chance to make new connections and gives the new recruits an opportunity to hear from another leader in the organization.
This is what I tell them:
- Thank you for choosing us. Congratulations on having been selected to join our organization. But, as you know, this is a two-way process, so you chose us too. There are always options, so we are thankful that you chose to come work with us.
- Don’t get too comfortable. Things will change, and thus your job will change. So don’t get too comfortable with your role, who you report to, etc. because it will make it harder for you to adapt to new situations. And when change comes, it rarely makes your job simpler: more often than not, change comes with increased complexity. Embrace that.
- When in doubt, always do what is best for the customer. You will have some level of autonomy, and will have to make some decisions. When those decisions are part of established frameworks, they are?easy to make. Sometimes, you will need to consult your manager to get guidance. But other times, you won’t have anyone to ask. In those instances, do what is best for the customer. It’s best to clean up later if necessary.
- Help a fellow employee. You are here not only to help and serve our customers. You should also serve and help others in the organization. If someone asks you for help, don’t hesitate, even if it’s just listening, they’ll appreciate it. Someone once told me “people don’t move up by being pulled from the top, they move up by being pushed from the bottom.”
For folks already in the organization it’s important to remember that welcoming new employees means also receiving new ideas. Although it takes time for new team members to understand the environment and develop a point of view, you should always be grateful for the opportunity of getting a fresh point of view.?
A new employee requires attention, and this starts with being visible and making yourself accessible to them. The first 90 days of a new employee are critical, invest heavily in them during that timeframe and it will pay off for you, the employee, and the organization.
Inspiring authentic human connection
2 年The strength of an internal culture is felt in every experience an audience has with that brand. From how they feel when someone answers the phone to the quality of the product/service delivered. These are great insights that I think every team member would appreciate walking in.
FA Director of Operations Support at FA Solutions
2 年Words of wisdom for sure! Thanks for putting it into words what many of us already try to do, Luis!
Dise?ador Gráfico / Creativo / Branding, Comunicaciones y Marketing Digital
2 年Excelente punto de vista Luis, construyendo desde el monto "0"
Course Director, Film Production MFA, at Full Sail University
2 年Great advice!
Driving Organizational Growth through Innovative Talent Development & Management Strategies
2 年Awesome! It was always inspiring when you would come talk to my new folks! I got just as much out of it as they did!