What Healthcare Providers Should Know About Patient Satisfaction
Using Technology-Enabled Communications to Drive Better Healthcare Experiences
Satisfying patients can sometimes seem like one of the most difficult aspects of patient care. Medical training teaches providers how to treat patients’ ailments, but learning the science behind patient satisfaction can be challenging. Oftentimes, healthcare teams are unclear on what specifically drives satisfaction. As the financial impact of patient experience increases due to the convergence of consumerization and value-based payment programs, providers and healthcare organizations need to explore new ways of measuring and improving satisfaction.
The Financial Side of Satisfaction
Business-savvy healthcare providers and organizations are recognizing that the financial health of their organization depends on satisfaction, particularly now that patients are demanding better healthcare experiences. The West report, Prioritizing the Patient Experience, shares survey findings that suggest healthcare consumer trends are being impacted by patients’ feelings about satisfaction. For example, according to West’s research: