What Happened To Customer Service? How Good Leadership Skills Apply

No matter what your business is if you do not have a good and reliable customer service to back you up, your company will sooner than later close down.?Your success can be judges from the quality of your customer service.?Here are some examples of good leadership skills that promote good customer service and move your business towards success:

1. Be accessible?– your company should have a phone number or customer service counter where your customer can talk to a person from your company. It is not enough to have a toll-free number on your product, or an email where ‘our customer service team will get in touch with you shortly’. Your customer has the right to talk with you, in person. Good leadership skills demand that you are accessible.?

2. Be courteous?– no matter how unreasonable the customer sounds, you need to be courteous. Good leadership skills will have you be courteous no matter what; the angry customer will remember the courtesy extended after the anger is gone, and will return to you.?

3. Act now?– never tell the customer you cannot do anything about it. You always have to reassure the customer that his satisfaction is paramount for you. Take immediate action on the complaint received; ask what he wants from you. Very often the customer is quite reasonable in his demand.

4. Be helpful?– often the customer’s complaints is about small things, such as a broken pin, a tiny flaw, a malfunction. Go out of your way to comply with the requirement of your customer. Very often, the customer realizes that you are doing your best and will be grateful for it. This is what good customer service and leadership is all about.

5. Go the extra mile?– it is always a great feeling when you go with a complaint and you come with a valuable freebie in the form of a product or service. Your customer will always remember and recommend you when you take the trouble to go the extra mile.?

6. Listen when you customer complains?– the common trend is that you try to convince the customer that you are right; or worse that you have nothing to do with the problem on hand. Don’t! Stop. Good leadership skills demand that you listen to what the customer says. Let him tell you what brought about the dissatisfaction about the product/ service. Try and understand his point of view and do your best to see him satisfied.?

Great customer service does not happen by accident

A lack of customer service and can turn an unhappy customer into a raving lunatic if you don’t handle the interaction well.?

When done right, it can turn them into your best marketing tool.?

About Linda Finkle

Executives in leading companies rely on Executive Coach Linda Finkle to call them on their blind spots, expand their influence and create bigger things for themselves and the companies they lead.? She has coached and trained more than 2000 leaders in six countries since 2001.

Linda is described as ‘the best of both worlds in that she understands revenue pipeline management as well as running an organization day-to-day’ and ‘an invaluable resource and advisor’ by others.?

Before launching Incedo Group, LLC, Linda built and managed an executive recruiting firm for more than twenty years.??

Linda holds the Master Certified Coach (MCC) title from the International Coach Federation. She has been interviewed in Harvard Business Review, Investor’s Business Daily, US News and World Report, Reuters and The Wall Street Journal among numerous other publications.?

Her book, Finding the Fork in the Road, hit the bestseller list on Amazon. You can learn more about Linda Finkle at: https://incedogroup.com/blog/