What Goes into Delivering the Journey?
Every day, over 3.4 million people in Singapore commute on public buses to work, school or play. We flag the bus, board, tap our cards, and reach our destinations. This seemingly effortless journey is made possible by a dedicated team working diligently behind the scenes.
As we step onto the bus, a warm smile or a friendly hello from the bus captain sets a positive tone, encapsulating the essence of our public transport experience. Beyond navigating through bustling roads and prioritising safety, our bus captains offer assistance whenever needed, whether it’s helping a commuter board the bus or adeptly handling queries. They are part of a larger team working in unison.
In the Operations Control Centre, our service controllers play a pivotal role in ensuring regular and reliable bus services. They monitor real-time performance with the use of technology, swiftly taking necessary actions to minimise delays caused by traffic or unforeseen incidents. Their timely support to bus captains during emergencies is the backbone of our efficient public bus system.
Similarly, our traffic inspectors contribute significantly to the overall efficacy of our operations. They guide bus captains through diversions, maintain effective crowd control, monitor service performance, conduct fare checks, and address onboard system issues.?
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Meanwhile, at our Loyang bus depot, technical specialists work diligently to keep buses in top-notch condition. Using diagnostics tools, they identify faults before expeditiously rectifying them. From routine maintenance to complex repairs, their efforts ensure every journey is safe and smooth.
When the city sleeps, a different crew takes the stage. Automated bus washing machines tend to the exterior and a dedicated cleaning crew looks after the interior. The result? A clean environment for our commuters.
These are the faces behind the daily commute. Their unwavering dedication fuels the bus-operating ecosystem that carries millions, day after day, ensuring every journey is taken care of.
First bus
1 年Well desert to be called bus captain ?? I met and spoke to 3 of you bus captains in China town route 2 and route 12. All of you are very friendly and polite and helpful professional. I’m glad I had a chance to travel on your buses in my little journey ??????