What fresh hell is  this?
management of change

What fresh hell is this?

I must be getting grumpy or old – or both!  But I constantly come across something and think: -

·        Oh, what fresh hell is this?

And yet I deliver training courses to evident satisfaction with themes of CHANGE and FLEXIBILITY. And I trot out   clichés like

·        “Getting out of the comfort zone” and

·        “If you’ve always done what you’ve always done, you will always get what you always got!”

But I have my limits and prejudices like everyone else. So, on my UK travels this last week I: -

·        Struggled with a TV remote control in the hotel which produced a baffling array of choices that did not actually do what the words said on the tin. When it did, I had the French and/or German translations at a very high volume.

·        Gritted my teeth with a “key” for the hotel room, shaped like a credit card that refused to work if I put it near the mobile phone

·        Entered the lift with the same “key” for insertion into the required floor choice. I went by instalments to the ground floor but zoomed back to the first one twice like a heat seeking missile!

·        Moved into a silent fury as I delivered a course in a well-lit room, but which  plunged into darkness if people did not move about. One lad on the course said, “you just have to clap your hands when it does that William.” So, he did and became the assigned happy clapper for the day! Deft move on my part!

·        Got on a London bus with plenty of change but was then turned off without an “Oyster” card. Those pearls of wisdom were carefully explained to me loudly by a jubilant driver and approving audience. Damn them! LOL

·        Played the fool for the umpteenth time in front of one of the ever-growing armies of self-service talking checkouts. Just get the message “unknown item in bagging area”, wait for the light to flash and then look innocent.

Have you got any examples of “fresh hell” in your working life? I cannot be alone.

Alex Hewlett

Helping you make sense of business finance

5 年

Being asked "What's your name?" in Starbucks, and then being totally ignored by the staff.? "What's your name?" is clearly just company policy rather than the start of a conversation.? It's SB pretending to be interested, rather than actually being interested.?? We just have to accept, William, that at some stage we become grumpy old farts; strangers in our own world!

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