What to expect from Fidentia Insurance Brokers - Our Approach

At Fidentia we firmly believe that to find the best insurance solution, or to resolve a claim effectively, we need to really understand each client’s situation, and what they’re hoping to achieve or fix through their insurance arrangements.

In fact, our more attentive and personal approach means we’re often the firm people come to when they have more unusual, complex or sensitive insurance requirements to arrange.

Your Personal & Dedicated Team

We generally assign each client their own dedicated team comprising:

• A Director – Providing strategic input & guidance, as well as overseas/cross-territory insight where needed
• Senior Account Executive/Account Handler – To oversee & develop the relationship, co-ordinate specialist expertise & insight both internally and through our network of professional service providers, ensure all paperwork is completed & submitted correctly and to negotiate the best possible solution with underwriters on the client’s behalf
• A Claims Specialist – Dedicated to manage any claim that may arise - Quickly, Efficiently and achieving the Best Outcome & Resolution for our clients
• Support Technicians - Available throughout the relationship to provide everyday general assistance and support whenever you need it

Your Fidentia team will often negotiate with insurance underwriters and loss adjusters face to face, on your behalf, to secure the best outcome for you. We are able to do this because of our close proximity to the London headquarters of Lloyd’s of London and other leading insurers. Over the years we’ve built up?close working?relationships with key underwriters and loss adjusters, which greatly helps us in?achieving positive outcomes for our clients.

What clients like about our team approach, is that they can always contact someone in Fidentia who knows them, understands their needs and?can deal with their query quickly and efficiently.

I really value Fidentia's professional experienced team who respond quickly and efficiently. They deal with people on a personal basis and not just as another customer or number - Mrs S (London)

Throughout the year they will keep in contact at a frequency acceptable to you. This enables us to see how things are going, to offer additional assistance where it is needed, and to see if any of your needs & requirements change which may have an impact on your insurance cover.

Ours is very much a joined-up approach where different specialists in the team work closely together. We have regular team briefings where we share ideas and discuss client issues, enabling our teams to be familiar. This collective effort ensures we better understand client accounts and our solutions are therefore more effective.

If you are looking for a first class client experience from an insurance broker relationship, or you would just like to compare our service offering to the one you currently have in place, please don't hesitate to get in touch with us for an initial discussion on:

Tel +44(0)20 3150 0080

Email?[email protected]

We look forward to hearing from you.