What is the Enterprise Excellence Model?

Excellent Enterprises occur when the supply chain of materials or services are aligned with the continuously improving value creation activities.? And when the organisation has highly skilled and motivated individuals that create continuously improving customer satisfaction.? An organisation that achieves Enterprise Excellence will sustain growth and profits in line with the strategy of their organisation.

What does this look like in reality?

To help visualize this we have created the Enterprise Excellence model.? The model focuses on 7 integrated elements – the Customer; Purpose; Engagement; Alignment; Process; People and Improvement. Each interacts with the other to create a framework of business systems that will support the development of a high performing and sustainable organisation. The secret of the model is not to apply one element it is to apply all 7 elements via an integrated transformation strategy, bespoke to the particular needs and circumstances of the organization.

Focus on the Customer

Firstly the focus should always be on your customer – we always ask what does your Customer Excellence System look like? At the heart of every successful organisation is a continued commitment to understand the needs of your customers and how you can continually exceed their expectations. You need to fully understand both your internal and external customer needs. You then need to quantify these and build a vision of what the customers current and future requirements look like.

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Define your Purpose

A thorough understanding of the needs of the customer will enable your organisation to develop its purpose, which in turn enables you to create the strategies and plans to deliver your vision.

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Engage your team and your stakeholders

Creating Enterprise Excellence is not just about high-performing processes, true improvement happens when people are fully brought into the journey and fully participate in its delivery. It is necessary to create systems and competencies that enable effective communication to happen – enabling people at all levels of your organization to energise your teams, create ideal behaviours and create a culture of mutual success

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Alignment is Key

Creating Enterprise Excellence requires high-performing systems, processes, and tasks. These should be integrated and aligned around the current and future needs of the customer. Effective strategy deployment ensures you have develop an operating framework, that understands the operational objectives, has the right measurements and targets, review mechanisms and accountability in place that ensures the deployment and escalation of improvement actions.

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Focus on Process

At the centre of high-performing organisations are high-performing systems, these should be standardized, visual, integrated across the organisation, and continuously improving. Understanding flow and having clear line of sight to your value streams is essential.? We recommend that you map the entire operating system of your organisation from source information or materials to customer end use. It is necessary to develop define and deploy, systems, processes, and tasks to ensure organizations operate at their optimum potential.? After defining Customer Value – Value Stream Mapping is a great place to start when deploying Enterprise Excellence.

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Focus on People

An organizations success is built on its ability to have the right people, in the right place, at the right time, with the right mindset. A focus on Enterprise Excellence means ensuring people are able to achieve their full potential whilst satisfying the current and future needs of the organisation. We recommend looking at the entire people cycle from succession planning, recruitment, and induction through to retirement

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Continuous Improvement

Today’s fast-moving consumer economy is built upon continual innovation and change. Improvement therefore should not be seen as an option but as an essential component of any organization’s activity. A continuous improvement system should be at the heart of any organization and an inherent part of how the organisation operates. It’s both a process and a cultural commitment