What Does Your Employee Engagement Say About Your Company?
Katy Martin
I help top home service company owners generate leads, recruit top talent, and install systems and processes to prepare their buisness for sale.
You’ve probably heard the phrase happy employees are productive employees, but what does that mean? Employee engagement, according to Harvard Business Review, is a state of emotional attachment and commitment to their employer’s mission, vision, and goals and also some degree of identification with the organization itself. If you want your staff to work well together toward achieving your company goals, then you need to ensure that your employees are engaged at work, whether they are sitting in an office or working from home.
What is employee engagement?
Essentially, an engaged employee is an employee who is excited about his or her work and does all that he or she can for the company. An engaged employee holds a favorable outlook for their organization, cares about its reputation, and encourages others to work for the company too.
When employees are engaged, they:
It is important to note that employee engagement is not the same as job satisfaction or employee happiness, although those concepts are important. Employee engagement refers to motivation, not satisfaction. Engaged employees devote their time, energy, and talents to benefiting the company and their team.
On the inside, engagement is a feeling of purpose, trust, and autonomy; on the outside, it looks like a set of behaviors and attitudes. Here are some examples of these behaviors to help you better understand them.
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How does an engaged workforce relate to customer loyalty?
It is more likely that happy employees are more likely to deliver a good customer experience and become loyal customers; happy customers are more likely to become loyal customers; your business benefits from happy employees, who are more likely to stay in their jobs for longer, getting better at what they do, and making more satisfied customers. An employee engagement strategy based on 'mutual gains' is at the heart of motivation and people management.
The metrics to monitor for employee engagement.
You can't improve what you can't track or change. the following metrics are the most relevant when tracking your organizations employee engagement success.