What does TELUS International look for in a candidate?

I was asked this question last week by a candidate who was interested in joining TELUS International Ireland for one of our corporate roles and it struck that there is not a straightforward answer and I’ll explain why. 

TELUS International Ireland 

TELUS International Ireland is part of the wider TELUS International global family and we  partner with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality. Our team here in Ireland primarily provides Technical Support, Customer Support, Business Support, Sales Support, Trust & Safety, and Content Moderation across nearly all languages. 

In addition to this, TELUS International Ireland also has a variety of Back Office/Support roles across Legal, Finance, IT, HR, Facilities, WFM, H&S, Wellness, Communication, Marketing, L&D, Quality etc. 

All of these roles require varying qualifications and experience levels making it difficult to narrow down exactly what TELUS International looks for in a candidate.

I began thinking about what all these roles have in common; the fundamental values and behaviours we look for regardless of the role you go for. 

Our Core Values: 

We passionately put our customers and communities first.

We want team members who care, who have empathy and are problem solvers. We also seek out  those who will embrace opportunities to give back to our communities through our many charitable events and initiatives, such as TELUS Days of Giving.

We embrace change and innovate courageously.

We welcome individuals with big ideas; those who look at the status quo and want to change the world. 

We grow together through spirited teamwork.

We look for those who can celebrate others’ successes and who recognise the collective strength of a team, regardless of our own goals and objectives. 

These are the core values and behaviours we look for in all of our employees, regardless of job function or level. 

So if you are looking for a new career, and these competencies and values align with you, check out our open roles on our Careers Page here