What does it take to be a Service Delivery Manager in a BPO / Shared Services / Global Capability Center?
Uday Kishan Narayanam
![Uday Kishan Narayanam]()
Uday Kishan Narayanam
Finance & Accounting - Shared Services & Outsourcing - Digital Transformation, Technology & Service Delivery - Start-Up Enthusiast - Mentor - Learner
20+ yrs track records in financial system implementation, SSC setup, BPO management across countries of Australia, Singapore, China. 10+ yrs full membership of CPA Australia. 2020 Capgemini Global Delivery Diamond Award.
3 年thanks Uday, you always have sharp eyes to catch the success factors; I enjoy the learning from you as always and with inspiring ideas. ??
Manager CO-PA (SAP S4 HANA)
3 年Wish you all the best Sir!
Finance professional with 20+ years in outsourcing space
3 年Very professionally written Uday. As your customer for three years, I can vouch for the quality of delivery by the Cap Gemini organization led by you which you have succinctly explained in this paper. All the best for your new role!
Lease Accounting
3 年Kudos on your first valuable doc & sharing the learnings. Wish you all the best for many more such docs ??
VP of Global Source to Pay @ Genpact | Driving Vendor Satisfaction
3 年Good one Uday , well structured . You have covered this point but reiterating again that in this fast pacing world all leaders should have a startup and growth mindset’s coupled with having backbone to say “No” . These qualities will earn trust and help leaders to focus on big ticket items and improve lateral thinking .