What Does Quality Mean to You?
Frederick Kofi Sedor
Client Relationship Management | Customer Experience | 10+ Years of Leadership Experience | BPO Management | Workforce Management & Quality Assurance | Performance Management | Active Directory
Quality is way beyond the concept of meeting standards; it's an attitude, an approach towards shaping work, creation, and connection. For some, quality relates to precision, making sure everything is just right down to the last detail. While others think that it's about adding the human factor—making the ordinary stand out, memorable, and extra special.
But quality is also deeply personal. It's the difference between a good experience and one that changes someone's point of view. In a world of quick fixes and shortcuts, a commitment to quality can make the difference in trust, value, and loyalty that endures. When we focus on quality, we're not just meeting expectations; very often, we're beating them, going above and beyond to create experiences that resonate.
Think of a time when quality really made a difference to you. Maybe someone took the time to get something just right, or perhaps it was in that moment where, through commitment to quality, you made all the difference. It shows up big and small: in products and services, in simple daily interactions, and brings added value to everything we do.
Quality-what does it mean to you? I'd love to hear from you, whether it's your personal definition or sharing a story of where quality stood out. Let's celebrate the human side of quality and the deep impact it can have on our work, our lives, and our relationships.
#WorldQualityMonth #QualityPersonal #MakeADifference #HumanSideOfQuality #Storytelling #CelebratingExcellence
Tech-Savvy Workforce Strategist | Data Analytics, and Real-Time Optimization I Quality Assurance I Performance Management I Business Intelligence I CX
3 个月Great perspective!