what does a Customer expect?

While so many Companies spend a fortune on feeling out what their Customer expects from them, the answer is oh, so simple…….

All a Customer seeks from their Supplier is 5 basic BIG C needs.

1.??????Communicate – tell me what is happening. From the stage of my current order, to out of stocks, to ETA of my delivery

2.??????Convenience - make it easy for me to buy from you. I am not interested in your policies & prohibitive rules

3.??????Consistency – do the same good things that make me happy, every day

4.??????Creativity – share new innovations in our market for my benefit

5.??????Caring – show me that you genuinely care for my custom & I am valued

Forget about any other fancy Customer care & expensive marketing innovations - just meet these basic +5 demands/needs & you will grow a loyal & dynamic Customer base.

Need help in capturing market share & generating revenue?

Talk to us at BizGro.

Our business is helping YOU to grow YOUR business.