What does 2025 have in store for government technology?

Can agencies balance AI innovations and resident trust?

As we head into 2025, it’s pretty clear that an upgraded user experience will remain a top priority for agencies, but things are a little more complicated now than they were in the past. Giving residents quick, easy access to digital government services while simultaneously fighting disinformation will require a delicate balance, requiring strong partnerships, technical expertise, and empathy.

The big question for next year:

Can government agencies take advantage of new tech, like AI, while maintaining strict security — and without losing resident trust?

We tapped into our network of experts to identify the hot topics that will dominate government technology in the new year, exploring areas like user experience, data security, AI, and public sector workforce trends.

2025 government technology trend predictions

AI is heating up — get ahead of the conversation with our upcoming webinar

Artificial intelligence is poised to transform local governments, offering new ways to deliver services and engage with residents. But as this technology evolves, important questions remain: Are governments prepared to adopt AI responsibly, and is AI ready to support both resident-facing applications and internal operations?

Register now

Who:

Jonathan Feldman , CIO of Wake County, North Carolina

Amelia Gardner , Commissioner of Utah County, Utah

Austin Wakat , Head of State and Local Products, PayIt

When:

Thursday, December 12, 2024 · 1:00 p.m. CT

Dive deeper: How API integrations power digital service delivery

Government agencies face numerous challenges with digital service delivery: security, data silos, tight budgets, customer experience expectations, and highly customized, outdated legacy systems that are huge lifts to move.

API integrations give governments the ability to modernize more efficiently — without sacrificing security.

Explore:

• The basics of APIs & API integrations
• Taking advantage of low-code solutions and APIs
• Why using API integrations is often the easiest way to connect legacy back-end systems to modern web or mobile applications
• The benefits of API integrations, specifically for government agencies

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