What Do you do when you get to a job and you can’t complete it so no fault of your own or customers?
Rob M Lyon
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What do you do when you get to a job and you can’t complete it through no fault of your own or your customers?
It’s definitely true but life happens, in today’s video blog I talk about just that. When a customer calls to book a job and isn’t there on arrival with no advance notice they are charged an assessment fee for us to return, because of a reputation people do pay it and sometimes they don’t but that is completely preventable as long as they let us know. In this case today we went to a garden complex in point pleasant New Jersey made famous by Jersey Mike’s subs which you can get anywhere in United States and beyond.
We arrive there to find out the water has been turned off to the entire complex to change out a water main and the water is unavailable . Now in our profession you definitely need water and we only carry approximately 40 gallons on the truck definitely not enough to do a tile & grout cleaning. We tried to come up with different options and while we were there we noticed we could not hook up to water even if it was turned on because the sinks don’t allow aerators to be used, no outside water source, and the washer and dryer. So even if the water was turned on it would’ve been most difficult to complete.
What do you do in the situation is when it’s no fault of your own or your customers , we have no hassle policy in fact she has pre-paid for this job already and we will be there tomorrow afternoon later in the day before her new renters come in. Sometimes you have to go out of the way to make your customers and clients happy and we will do just that. My question is how do you handle things that are unforeseen and your company such as this? Everybody’s company is different and we all have different trades, but what would you do in the situation??????
For more business building tips and our podcast Service Without Excuses with Rob M Lyon? please visit Robmlyon.com today!! #jerseymikessubs #robmlyon #pointpleasantbeach