WHAT DO PATRONS WANT ?

WHAT DO PATRONS WANT ?

What do guests want from us :

What do our guests want to hear without saying by themselves ? .

It’s very simple , they want a genuine greeting from service side when they enter our restaurant . that’s what every guests expect .

Let’s emphasise if we go as a guest in any restaurant , what would we be expecting from the service point of view .

1} a genuine greeting from the service staff .

2} smiling faces of service staff .

3} guests want available service team members.

4} guests want choices .

5} they want knowledgeable service team members .

6} they want clean restaurant .

7} they want smooth relationship.

8} they want useful suggestion’s.

1} a genuine greeting from service team menbers.

    As a guest we all would like to be welcomed in the restaurant with proper delightful slogans , welcome to ……. .It’s really not difficult to make every guest who enters the restaurant feel welcome – to feel as if we are glad they are here.

We need to take advantage of this part { greeting } to impress our guests { the time they enter in our restaurant } , as this greeting will make our guests dining journey in a delightful way . always remember first impression is always a last impression . so greeting genuinely to each & every guests will surely pay off all our negative feed backs & replace those with positive ones . 

 1} Customers want genuine greetings from the restaurant staff :

 our customers want to hear, "How are you today?" or "Welcome to ovenfresh" Note the word "genuine." Don't forget the importance of eye contact.

They want us to say or rather they want to hear , welcome to ovenfresh,hope you have a delightful dining experience with us .” a genuine greeting .

It's not difficult to make every person who enters our restaurant feel welcome -- to feel as if we  are glad they are there, that they've been missed if some time has passed since their last visit and that their visit is going to be an enjoyable one. Providing our guests with a sincere greeting is the best way to set the tone for the dining experience  to follow.

2} Customers want a smiling face. :

We    have only eight seconds to make a good first impression. The person who greets customers as they enter the restaurant sets the pace for the entire dining experience.

3} Customers want available staff members :

 Few guests want servers who do not hover at the table, but a server should be available within a minute or two of a customer needing something. Experienced servers on periodic basis  make the rounds of each table in their section to make sure that all is well.

When you listen to complaints of people about restaurants, one that is often voiced is that the staff gets together at one given area in the restaurant &  chats , while the customer do everything to get their attention. Being available doesn't have to mean instantaneous service -- in fact, all but the most demanding customer will be reasonable and voice their request in "When you have time, could you...?" or "We just need one more fork..."

4} Customers want choices :

 Show the customer that you are flexible and you can work around their diets and tastes. Don't get so tied into "efficiency" that you can't provide substitutions or other choices. Whether it's including a no- or low-fat salad dressing in your selection or allowing a customer to have the sauce on the side. Your efforts will be rewarded in repeat business and word-of-mouth advertising.

5}Customers want a smooth relationship :

 Cultivating a good relationship with our customers can be a process that develops over years. When a customer has a pleasant experience at our restaurant the first time, our relationship is not over. It has just begun. We have just set the customer's expectations at a certain point, and that customer will expect as good -- or better -- experience the next time they come to our place. we accomplish this by providing high-quality service and food product while continuing to communicate and listen to your customers.

6} Customers want knowledgeable staff members :

What is mexican chilly bake . ? is it light or heavy ? how is mushroom & spinach strudel

our servers can be bombarded with questions -- all of which seem reasonable to our customers. To them our server is an "expert" who is expected to have all the answers to their questions at their fingertips. Make sure our servers understand the components of your various dishes and how they are prepared. Post and review "frequently asked questions" at your lineups, so that customers' questions can be easily answered. Make sure your servers know it's OK to say, "I don't know." When a customer asks, "Is there cilantro in the sauce?" rather than guessing, train them to admit they don't know and go find the answer.

7} Customers want a clean restaurant :

When it comes to a restaurant, good housekeeping may not be good enough. we need superior housekeeping to build and maintain your restaurant's image. Customers want to eat in a place that is well-kept and surfaces are dust-free. Just one mistake, such as water spots on a glass or food crumbs on the floor, can throw into question the cleanliness of our entire operation. The easiest way to keep your standards high is to establish routines and procedures for how every maintenance task within our restaurant is performed. In this process service stff plays a very important role .they have to make sure that their entire section in which they are working is clean , free from any food particle or used tissues lying on the floor .they have to inform the house keeper immediately .     

8} Customers want useful suggestions :

When a customer asks one of our servers, "What's good here?" the customer doesn't want to hear, "Oh, everything's good here." That might be a great endorsement of the restaurants skills, but it doesn't help the customer decide what to order. How much more credible for the server to say, "Our  restaurants known for his xyz product ," or "If you like pizza , you've got to try our roman dough pizza ." our customers depend on us to help them make decisions about what's on the menu. This doesn't mean that our server hovers over the table as the customers discuss the menu, but a server should be nearby to help customers understand and confirm their needs and choices.