What not to do during a crisis as a Safety Professional

Andreza Araújo

In times of crisis, safety professionals face challenges that demand not only technical expertise but also emotional balance and clarity of thought. The decisions made during these moments can determine the direction of the entire organization, impacting not only the present but also the future. Below, I present a reflection on the mistakes to avoid, based on lessons learned over time.

1. Avoiding the Pressure of Circumstances

Crises naturally create an atmosphere of pressure and urgency, but succumbing to this pressure can be disastrous. When fear and despair take control, our judgment becomes compromised. Instead of giving in to pressure, it is crucial to remain calm and focus on a clear and objective analysis of the situation. Making decisions under the influence of panic can lead to hasty and poorly thought-out actions, which may exacerbate the crisis instead of resolving it.

2. Resisting the Temptation of Shortcuts

During a crisis, the search for quick solutions is tempting, but shortcuts often compromise the quality of the solutions implemented. Quick fixes may seem effective initially, but they often leave critical issues unresolved, potentially leading to even bigger problems in the future. The correct approach involves a deep analysis of the problem and the implementation of measures that address the root cause, ensuring the sustainability of the adopted solutions.

3. Not Opting for the Easiest Solutions

The easiest solutions are often palliative and do not address the problem's essence. In a crisis, it is essential to resist the temptation to choose the simplest and quickest path. The true solution requires detailed investigation and effort to address the complexities of the situation. Although the more difficult solution may require more time and resources, it ensures that the problem is truly resolved, preventing recurrences.

4. Acting with Integrity, Even Under Pressure

The need to act quickly during a crisis can lead to compromising values and principles. However, integrity must be non-negotiable, regardless of the circumstances. Actions that violate ethical principles, such as distorting information or making decisions that benefit in the short term but harm in the long term, can have devastating consequences for the credibility of both the professional and the organization.

5. Recognizing and Managing Urgencies

Although crises bring a series of urgencies, it is essential not to be overwhelmed by them. The ability to correctly prioritize is a crucial skill in critical moments. Acting impulsively to meet all urgent demands can result in poorly grounded decisions. The key is to balance the need for swift action with careful reflection, ensuring that the decisions made are the best possible under the circumstances.

6. Avoiding Automatic Reactions

In crisis situations, uncertainty can lead to automatic reactions, where decisions are made without due consideration. This reactive approach is dangerous, as impulsive actions are rarely the best. Instead of acting on "autopilot," it is important to take a step back, assess the situation calmly, and seek the advice of other professionals, if necessary, before making a decision.

7. Acting with Caution

Caution is a virtue in times of crisis. Acting without considering all consequences can worsen the situation. Careful and deliberate action, based on thoughtful analysis, is essential to mitigate risks and avoid additional damage. Well-thought-out decisions not only resolve immediate problems but also contribute to the organization's future resilience.

8. Avoiding the Search for Blame

The temptation to point fingers and seek out who is to blame during a crisis is great, but this approach is unproductive and can create an environment of distrust and hostility. Instead, the focus should be on understanding the systemic failures that contributed to the crisis and on how to correct them. A culture of constructive accountability, where solutions and learning are sought instead of blame, is much more effective in overcoming the crisis.

9. Basing Actions on Facts, Not Opinions

Expressing assumptions or personal opinions during a crisis is risky and can divert attention from real solutions. Decisions and communications should be based on concrete data and verified information. This not only ensures that actions are well-directed but also maintains the trust of the team and other stakeholders in the safety professional's ability to manage the crisis.

Conclusion

Crises are inevitable, but the mistakes made during these moments can be avoided. By not yielding to pressure, resisting easy solutions, maintaining integrity, and acting with caution, safety professionals can effectively guide their organizations through crises. More than ever, these moments are opportunities to demonstrate leadership, strengthen organizational culture, and emerge stronger and better prepared to face future challenges.

If you are interested in my content, don't miss out on purchasing my books published on Amazon in English.

80 Ways to Expand Risk Perception: https://amzn.to/3VbWlAV

Safety Culture: https://bit.ly/3x8IDXm

Safety Culture Diagnosis: https://amzn.to/3XfnBkt

?? Follow me, Andreza Araújo , for more on EHS and leadership.

?? Repost this if you think it can help someone in your network!