What Do Customers Dread About Buying Pet Insurance?
Americo Da Costa
Customer Experience Coach | I Help Refine Customer Journeys & Communication Strategies | Connecting People, Businesses & Customers | Helping You Quote, Sell, & Retain More.
What do customers dread about buying insurance?
Comments form a recent poll uncovers what research has already shown us:
Research shows customers dread buying insurance for the following reasons:
?? Complexity and Confusion
?? Lack of Transparency
?? High Costs
?? Poor Customer Service
?? Fear of Denied Claims
?? Emotional Stress
?? Inadequate Digital Options
Earlier this week the same was suggested when I asked " Do you have pet insurance?"
Trupanion Pets Best Insurance Services, LLC Pets Plus Us Petsecure Pet Health Insurance Fetch Pet Insurance How can we help improve the customer journey, experience and perception?
According to Forbes Advisor almost half the US households own a dog and one third of US households own a cat. Whereas in Canada 23% of Canadian households have a cat, 20% of households have a dog and 13% of households own both.
The opportunity to improve strategic partnerships with service providers and affiliates is huge. Whereas helping consumers make an informed decision without fear and anxiety is even greater. I invite any of the insurance carriers to reach out to discuss collaboration opportunities with me in support of moving customers from from point "A" to point "A" (Awareness to Advocacy )
Optimizing Offshore Success || Client Relationship Leader in Global BPO, Healthcare & CX || Delivering Scalable Back-Office & Credentialing Solutions for C-Suite Excellence
4 个月Your message is a great way to rally the pet insurance industry around a common goal of improving the customer experience. It touches on an important point: pet owners often find insurance choices overwhelming and confusing, which can lead to delayed or poor decisions for their pets' well-being. By calling for collaboration, you're promoting transparency and ease in decision-making—two factors that could greatly benefit customers.