What do these customers all have in common?

What does a research-based biopharmaceutical company, a telecommunications company who help their customers reduce risk in the banking industry, a software company that helps customers helping customers in the supply chain, a company helping re-imagine energy for our people and our planet, an award-winning law firm who provide services to executives, the UK’s biggest public services department to around 20 million customers and a leader in environmental waste solutions all have in common? 

I remember a few years back hearing the story from Fred Luddy (Our Co-Founder & Chairman), about his first customer engagement as a young developer to fix a problem for a lady called Phyllis, a data entry clerk. The part of the story that continues to shape how I show up as a leader for me was neither Phylis’s problem nor the technical solution or her eventual appreciation in solving the challenge. It was the story of leadership and humility in acknowledging the mistake in thinking that you know more than the person facing the challenge to get work done. In that spirit, I am so thankful to our customers that create opportunities for our teams to listen, learn, and understand. These customers continue to show the value they and their teams have obtained from addressing their business, operational, and service challenges through their own voices. Let's celebrate these people.

Thank you Ian Price, your commitment to automation is fantastic. Thank you, Shaun Williamson, bringing a seamless and personalized experience to 90,000 people is a great achievement. Rob Gwatkin, being able to adapt your IT strategy and react as quickly as you did is a credit to you and the team. Thank you. Kerry Angel, we recognize change is never easy, and in a market where every penny counts we salute you for your efforts. Thank you. Adrian Japp, thank you for your commitment to business resilience in your organization. Roddy Barnes, it's a pleasure to see you in action, thanks for the partnership and leadership. Gillian Davies & Ellis Stapleton, we appreciate you and the team for putting yourselves out there and leading the way. Thank you. Amanda Hepple, Carol Taylor, and Thomas Pooke, for your commitment to supporting your operations. Dan Le Masurier, thank you for maturing and scaling your business operations. Faisal Simon Cox thanks for sharing your insights and thoughts on the future of finance. Faisal Parvez thank you for leading change and disrupting yourselves. Leigh Hopwood, thank you for sharing your insights and the future outlook of customer service. Phil Carter thanks to your team and your leadership in highlighting the clarity that our business environment will increasingly be defined by volatility and uncertainty.

A. The answer to the question "what do these customers have in common?" they leverage capabilities from the Now platform to make the world of work, work better for people and they all openly share their stories and experiences on 6th October. If you want complimentary access to hear insight from these fantastic people, this is the event to sign up too. Please register here... https://www.servicenow.co.uk/now-at-work/2020.html

Thank you to Jordi Ferrer, Deryck Mitchelson, Robert Teed, and Dave Wright for their leadership and commitment in supporting our customers and of course all our amazing teams behind the scenes that work tirelessly to bring these digital events to life for everyone.