What Is A Digital Wallet And How To Use It
most popular digital wallets

What Is A Digital Wallet And How To Use It

Digital wallets are online payment tools, usually in the form of an app. The digital wallet securely stores virtual versions of debit and credit cards, so you don’t need to enter your card details or carry a physical card at all to make payments.

You can also save digital tickets and e-vouchers there, so you always have the documents you need on hand.

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A digital wallet refers to software, an electronic device, or an online service that enables individuals or businesses to make transactions electronically.

It stores the payment information of users for different payment modes on various websites, along with other items such as gift coupons and driver’s licenses. A digital wallet is also known as an e-wallet.

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What Is a Digital Wallet?

A digital wallet (or electronic wallet) is a financial transaction application that runs on mobile devices. It securely stores your?payment information and passwords.

These applications allow you to pay when you're shopping using your device so that you don't need to carry your cards around.

You enter and store your credit card, debit card, or bank account information and can then use your device to pay for purchases.

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What Can Digital wallets store

Not only are digital wallets great for simplifying payments. They are also a great place to keep other important documents organized and easily accessible.

  • Car keys
  • Coupons
  • Gift cards
  • Loyalty cards
  • Event Tickets
  • Driver's license
  • Hotel reservations
  • Membership cards
  • Identification cards
  • Plane and transit tickets

Learn more about digital wallets, how they work, and how you can use them. Here’s what you can store in a digital wallet:

  • Concert tickets.
  • Boarding passes.
  • Credit or debit cards.

Many apps also offer their own digital wallets. Particularly fast-food chains that also offer loyalty programs.

Starbucks, for example, incentivizes customers to use the app by rewarding them with “stars” that can be redeemed for free drinks and other rewards.

Starbuck gift cards can be uploaded and also reloaded with a debit or credit card.

Major Uses of Digital Wallet

  • Digital wallets are financial applications that allow you to store funds, make transactions, and track payment histories on devices like phones and tablets.
  • You can store all of your financial information in a digital wallet; some even let you store identification cards and driver's licenses.
  • Digital wallets may be included in a bank's mobile app or payment apps like PayPal or Alipay.
  • Digital wallets allow people in financially underserved parts of the world to access financial services they may not have been able to before.

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How Does A Digital Wallet Work

Digital wallets are applications designed to take advantage of the abilities of mobile devices to improve access to financial products and services.

Wallets essentially eliminate the need to carry a physical wallet by storing all of a consumer's payment information securely and compactly.

Digital wallets use a mobile device's wireless capabilities like:

  • Wi-Fi,
  • Bluetooth,
  • Magnetic Signals

To transmit payment data securely from your device to a point of sale designed to read the data and connect via these signals.

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Currently, the technologies used by mobile devices and digital wallets are:

  • QR Codes: Quick response codes are matrix bar codes that store information. You use your device's camera and the wallet's scanning system to initiate payment.
  • Near Field Communication (NFC): NFC is a technology that allows two smart devices to connect and transfer information using electromagnetic signals. It requires two devices to be within about an inch and a half (4 centimeters) from each other to connect.
  • Magnetic Secure Transmission (MST): The same technology used by magnetic card readers that read your card when you swipe it through a slot on a point of sale. Your phone generates this encrypted field that the point of sale can read.

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How Digital Wallet Apps Protect Your Information

There are multiple layers of security for digital wallet transactions.

Each transaction is protected by the app, retail outlet, credit card?company, and the bank or credit union that issued the card.

Digital wallets use one of the more secure payment methods available:?tokenization.

Your information is heavily encoded — so much so that if a retailer gets hacked, your credit or?debit card?number won’t be compromised.

Types Of Digital Wallet

The following are the three types of digital wallets:

1. Closed Wallet

A company selling products and/or services can develop a closed wallet for customers.

Users of a closed wallet can use the funds stored to make transactions with only the issuer of the wallet.

The money from cancellations, returns, or refunds is stored in the wallets.

Amazon Pay is an example of a closed wallet.

A closed wallet is a payment method that allows users to make transactions through an app or website.

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These wallets are typically created by businesses for their customers to use.

With a closed wallet, users can only use the funds stored in the wallet to complete transactions with the wallet’s issuer.

If a transaction is canceled or a refund is issued, the entire amount is returned to the wallet.

Closed wallets do not allow users to make payments outside of the wallet’s issuer.

2. Semi-Closed Digital Wallet

A semi-closed wallet allows users to make transactions at listed merchants and locations.

Although the coverage area of such wallets is restricted, both online and offline buying can be done through the wallets.

However, merchants need to enter into agreements or contracts with the issuers for accepting payments from the mobile wallets.

3. Open Wallet

Banks or institutes partnered with banks issue open wallets.

Users with open wallets can use them for all transactions allowed with a semi-closed wallet in addition to withdrawal of funds from banks and?ATMs?and transfer of funds.

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Examples of Digital Wallets

There are several digital wallets available. Here are some of the most well-known:

  • AliPay
  • PayPal
  • Dwolla
  • Venmo
  • ApplePay
  • Cash App
  • Walmart Pay
  • Samsung Pay
  • Google Wallet
  • Vodafone-M-Pesa

Most wallets attempt to distinguish themselves from their competitors using different methods.

For example, Google's digital wallet service allows you to add funds to the wallet on your phone or device.

Then, you can spend this cash in-store and online at businesses that accept Google payments.

Apple, on the other hand, entered into a strategic partnership with Goldman Sachs to issue Apple credit cards and expand its ApplePay services.

The Best Digital Wallets

There are plenty of digital wallet apps to choose from.

The decision really comes down to your needs, location, and what kind of smartphone you’re using.

Apple Pay, for example, is the go-to for iPhone users, while Google Pay is for anyone with an Android.

Others prefer PayPal, which is accepted internationally.

There’s also Cash App and Venmo, the latter of which requires a valid US phone number. Here’s a breakdown of the best digital wallets out there.

1. PayPal One Touch?

The PayPal One Touch? app is an extension of the usual services offered by?PayPal.

It enables users to make payments or transfer funds faster by allowing them to skip the login screen and eliminate the need to enter passwords.

PayPal’s mobile wallet app can also be operated on a desktop, laptop, or tablet.

2. Samsung Digital Wallet

Samsung Wallet is formerly known as Samsung Pay.

In July 2022, it was re-released and merged with Samsung Pay and Samsung Pass.

It uses?NFC technology?to transfer card information to an?NFC-enabled payment terminal.

However, it provides limited usage as it's only compatible with Samsung devices and isn't yet set up to manage payments on websites.

3. Apple Pay

The Apple Pay digital app is streamlined and available exclusively for users of iPhones, iPads, and Apple watches.

It allows users to make transactions for both online and in-store purchases.

For in-store transactions, users can unlock their phones and hold them near a compatible point of sale system.

The Apple Pay app enables a seamless and secure way of payments, providing ease of experience.

Apple Cash and any debit or credit card number that a customer adds to their Apple Wallet can be used for making Apple Pay transactions.

Payments made with Apple Pay are verified using a passcode set on the device and optionally through touch or Face ID.

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4. Google Pay Digital wallet

The?Google Pay?app enables users to make transactions on an app or any website using debit or credit card details saved to the users’ Google Account, Google Play, Chrome, YouTube, Android phones, and watches.

The app also supports other electronic documents such as student ID, movie tickets, gift coupons, store cards, and transportation tickets.

Although Google Wallet replaces Google Pay in many countries, the two apps remain separate.?Google Wallet uses NFC technology, enabling users to pay with a fingerprint or password.

Using NFC in conjunction with cloud technology enables customers to use Google Wallet to make secure and fast digital payments by tapping their phone on any NFC-enabled POS terminal upon checkout.

5. Venmo

Venmo?is a subsidiary of PayPal and initially started as a money-sharing app.

It made it easier to request money from friends, split bills or share a portion of rent with roommates.

Over time, Venmo has grown into a complete financial platform that enables users to shop online and in person with participating retailers.

6. CashApp

This P2P payment platform enables users to send and receive money through their mobile devices.

CashApp also offers users the option to purchase stock and Bitcoin?and file taxes through its CashApp Taxes feature.

Crypto Wallets

Crypto wallets are a unique kind of wallet used to store your cryptocurrency passwords in one central place.

Unlike digital wallets, they don’t actually hold the currencies, but rather give you the tools to access and use them.

While many crypto wallets are digital, some come as physical hardware similar to a USB stick.

Digital crypto wallets are particularly practical as they allow you to manage all your currencies in one place, send and receive money, and even shop at stores that accept crypto.

Are Digital Wallets Safe?

Digital wallets use advanced encryption to ensure that your payment information never leaves your smartphone.

And because digital wallets sit within your passcode-protected device, with payments often only possible via fingerprint, they’re quite secure.

Many wallets also have additional security protocols, like two-factor authentication one-time PINs, that can be used if needed.

Still, it’s a good idea to stay vigilant—always keep your passwords to yourself, monitor your accounts for suspicious activity, and make sure that you’re able to disable your device if it gets lost or stolen.

Downloading Your Digital Wallet

Getting a digital wallet is straightforward and usually just takes a few minutes.

Just download your chosen digital wallet app, enter the details from your eligible debit or credit card, and start spending straight away.

When you?open an N26 account, you’ll instantly receive your own virtual N26 Mastercard right on your smartphone.

Link it with?Apple Pay?or?Google Pay?and within seconds you can make payments from your very own mobile wallet.

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How Do Digital Wallets Differ From Crypto Wallets?

While digital wallets are basically an electronic version of what you’d carry around in an actual wallet,?crypto wallets?are different: They store the keys needed to buy and sell cryptocurrencies.

To oversimplify, the main point of using a digital wallet is to pay for everyday items.

Cryptocurrency holders typically use a crypto wallet to buy crypto. However, mobile and crypto wallets do have some things in common.

Like mobile wallets, you could pay for goods or services using a crypto wallet at places that accept cryptocurrency.

And both wallets are far more secure than carrying around a credit card.

However, all the info required for either type of wallet is online and therefore vulnerable to hacking at some level.

Cards and accounts in a digital wallet are typically FDIC-insured or have some level of fraud protection through the financial institution, while cryptocurrency is still largely unregulated.

How to Choose the Best Digital Wallet?

Before selecting digital wallets, the following factors should be considered:

  • The safety and security of the digital wallet
  • Any additional charges for using the wallet and its services
  • The simplicity and ease of the registration process
  • The type of wallet provided (closed, semi-closed, or open)
  • The features and transaction flexibility of the wallet
  • User feedback on the wallet’s performance
  • The source from which the wallet is downloaded (avoid third-party or spammy websites)

How To Keep Your Digital Wallet Safe

While digital wallets are inherently safe, there are precautions you should take to make sure your information and device remain secure.

  • Lock your phone and wallet app with separate codes or methods.
  • If you use a code or swipe pattern to unlock your device, be cautious of prying eyes. Be discreet when unlocking your device.
  • Avoid using digital payment services over an unsecured Wi-Fi network.
  • Install extra security apps on your smartphone that allow you to:
  • Locate your smartphone from any computer.
  • Lock your smartphone to restrict access.
  • Wipe sensitive personal information and digital wallet credentials from your smartphone.
  • Make your smartphone emit a loud sound (“scream”) to help you or the police locate it.
  • Monitor your financial accounts for any fraudulent charges.
  • Write down the make, model, serial number, and unique device identification number of your device — either the International Mobile Equipment Identifier (IMEI) or the Mobile Equipment Identifier (MEID). Some phones display the IMEI/MEID number when you dial *#06#. The IMEI/MEID can also be found on a label located beneath the phone's battery or on the box that came with the phone.

Significance of a Digital Wallet

  • A digital wallet securely stores all the payment information of users in a compact form. Thus, it greatly reduces the need to carry physical wallets.
  • Companies that need to collect consumer data for their marketing needs can benefit greatly from digital wallets. They get to know the purchasing habits of consumers and increase the effectiveness of the?marketing methods?of their products. However, it leads to a loss of privacy for consumers.
  • Many developing countries using digital wallets may be able to increase their participation in the global financial market.
  • Digital wallets allow users to transfer funds to friends and family residing in different nations.
  • Moreover, digital wallets eliminate the need for physical banks and companies in order to open and maintain a bank account. Hence, they also connect individuals and businesses in rural areas.
  • A digital wallet is required to make transactions and maintain balances of?cryptocurrencies.

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Advantages of Digital Wallets

While many factors are driving the growth of digital wallets, the COVID-19 pandemic helped skyrocket their use due to a surge in online shopping and contactless transactions.

The following are the main benefits of using digital wallets:

  • Streamlined Customer Experience.?Digital wallets streamline and expedite the checkout process, as customers aren't required to fill out lengthy checkout pages or forms. This is a win-win for everyone, as faster checkouts discourage customers from abandoning their shopping carts, which in turn increases the conversion rates for businesses.
  • Security.?Digital wallet providers, including Apple Pay and Google Wallet, use tokenization, which masks credit card details and is transaction-specific to prevent hackers from gaining access to consumers' data.?Digital wallets also employ?biometrics, including fingerprint and?facial recognition technology, which prevents the account information from being stolen. For example, if a person drops a physical card or a wallet, their personal information can be easily stolen; whereas digital wallets add layers of security through features such as Face ID or?two-factor authentication, which makes it more difficult for anyone to access the stolen information.
  • Contactless Payments.?Contactless payments enable consumers to make payments without having to carry a card or search for one inside their physical wallets. Users can simply use touch or Face ID on their phones to confirm payment during the checkout process.
  • Valuable Customer Insights.?Digital wallets help extract real-time data for valuable insights into a customer's shopping habits, including their shopping history and preferences. This helps businesses create targeted marketing campaigns as well as helps with inventory management and budget creation.
  • Access to Rewards and Offers.?With digital wallets, consumers are often rewarded with special promotions and offers, such as cashback, coupons and loyalty programs from their favorite brands and retailers.

Disadvantages of Digital Wallets

Digital wallets offer great convenience, but they also come with a few inherent risks. The following are a few disadvantages of using digital wallets:

  • Safety and Privacy Concerns.?While digital wallets offer transaction security, there's always a risk of getting hacked if the device gets lost or is stolen. If hackers get access to a device with the digital wallet app, they could potentially get their hands on the device owner's account and transaction history.
  • Limited Merchants.?Even with the wide acceptance of digital wallets among consumers, not all merchants -- especially small shop owners -- support it. This means people still need to carry cash and credit cards for certain transactions.
  • Security and Budgeting. Many people who are used to using cash and credit cards find it difficult to adopt contactless payment methods. Some might even believe that carrying physical money is safer or that paying cash might help them control their spending habits.
  • Device Dependency.?A digital wallet works on accessible devices only. This means that if a person misplaces their device or the device's battery dies, they won't have access to their digital wallet for payments.

What Is a Digital Wallet Example?

Google Pay and Apple Pay are some examples of more well-known digital wallets.

Both services allow you to access your financial products through your devices and make purchases.

Is PayPal a Digital Wallet?

PayPal is a peer-to-peer payment and money exchange platform, but it has a digital wallet included in its app.

Do I Need a Digital Wallet?

You don't necessarily need a digital wallet.

However, they offer a convenient way to pay for your purchases because you don't have to carry credit and debit cards around.

This also increases card security. You can't lose your cards if you don't carry them.

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