What is the difference between a Hotel Manager and a General Manager?

What is the difference between a Hotel Manager and a General Manager? Traditionally, hotel managers focus on specific departments, general managers hold a broader oversight and strategic responsibility for the entire hotel. Due to this, a hotel manager is likely to spend most of their time on site at the hotel, whereas general managers will often be out and about, building and maintaining connections. However, in Malaysia I have noticed that over the years some has interpreted that a hotel manager manages a small property while a GM manages a larger one with more facilities. So, there are some properties with both hotel and general managers. General managers occupy a higher position in the organizational structure and have authority over hotel managers. This hierarchy ensures clear direction and accountability while allowing hotel managers to operate within their respective departments with the support and guidance of the GM. Effective communication and collaboration are vital for aligning departmental objectives with the hotel's overall goals. Regular communication between these roles facilitates the exchange of information, ideas, and challenges. This allows for better coordination, decision-making, and ensures that departmental objectives are in sync with the broader vision set by the general manager. Empowering hotel managers to execute the general manager's vision is an integral part of bridging the gap. By delegating authority and providing support, GMs enable hotel managers to make decisions and implement strategies within their departments. This empowerment creates a sense of ownership, accountability, and leads to innovation and creativity.

Thank you!

Mohammad Minshadul Huda