What Are Delivery Automation Services?
Decades ago, delivery companies relied on time-consuming and error-ridden manual effort. Fortunately, delivery software makes these issues a thing of the past. Instead of juggling all of the logistical challenges that come with moving goods from point A to point B, businesses can sit back and let machines do some of the heavy lifting.
It’s no wonder why delivery automation services are so prevalent in logistics. This cutting-edge technology streamlines operations, cuts costs, and frees up your employees to focus on more high-value tasks.
Learn how delivery automation services work and why they’re so valuable in today’s competitive market.
In this article:
How Do Delivery Automation Services Work?
Delivery automation services are a type of software that improves delivery logistics. From order processing to final drop-off, the automation service acts as a smart assistant that handles all stages of delivery.
These automation services work well thanks to artificial intelligence (AI), machine learning, and real-time data analysis. With the right mix of technology, your automation service can make split-second decisions, like picking the most fuel-efficient delivery route.
Of course, that doesn’t mean humans don’t have a say in the process. Your team still needs to oversee the delivery automation service, tweak it where necessary, and take action based on its data.
The delivery automation service doesn’t replace your team; it just takes finicky to-dos off their plates so they can focus on big-picture tasks that automation can’t handle.
Discover how the Wise Systems delivery automation platform can enhance the efficiency of your last-mile delivery operations. Book a demo today!
The Benefits of Using Delivery Automation
Non-automated solutions might be enough if you have a small or local delivery business, but for most logistics companies, delivery automation services are a must for several reasons.
Lower Costs
Delivery automation is incredibly beneficial because it trims costs in several ways, including:
If there are inefficiencies in your logistics process, a quality automation service will spot them. Some solutions will even offer suggestions for fixing the problem.
Plus, these platforms free up your employees to focus on more important things. Instead of spending time on unfulfilling and repetitive tasks, they can focus on more complex projects that generate more value for your business.
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Better Customer Experience
Not only do today’s shoppers expect speedy two-day shipping, but they also expect perfect accuracy and transparency at every step of the process. That’s a tall order for logistics providers, but it’s possible with delivery automation services.
Automation sends real-time tracking updates to customers and automatically adjusts delivery windows. Some platforms even offer branded customer portals and notifications for a better experience. Improved branding and transparency build trust with customers, increasing the chances that they’ll use your services again in the future.
Improved Data Insights and Decision-Making
Don’t make gut decisions about your company — leverage data to make smarter, more relevant decisions. Delivery automation services track a lot of data about your fleet, drivers, customers, and more. It can feel overwhelming to sift through all of this data on your own, but fortunately, automation services do that for you.
Automated systems monitor every step of the delivery process, helping you identify points of friction, bottlenecks, and potential opportunities to slash costs. Most platforms can even predict future needs to help you make data-driven decisions to improve performance.
Request a demo to learn how Wise Systems can help you reduce costs, elevate the customer experience, and gain valuable insights to improve decision-making.
Elevating Your Business with Delivery Automation
Autonomous routing and dispatching is not only necessary, but is the future for many last-mile operations. Learn where your last-mile operations are today and make your AD&R plan. https://t.co/s5fAP9Ms4M pic.twitter.com/DK5fLF2Juq
Delivery automation services help shippers overcome the expensive headaches of moving high volumes of products from warehouses to customers’ front doors. While there are plenty of solutions on the market today, Wise Systems reigns supreme.
Our last-mile automation platform streamlines route planning, dispatching, customer communications, driver performance, and much more. Make your last mile your best mile: Request a no-strings-attached Wise Systems demo today.
Frequently Asked Questions
Is delivery automation service worth it for small logistics companies?
Absolutely. While some solutions might have more features than you need, even simple automation solutions will generate amazing returns. Streamline operations, save time, and become more competitive by offering a better customer experience with every shipment.
Can delivery automation services help with sustainability?
Yes. Delivery automation services come with sustainability targets baked into their platforms. Set targets for fuel consumption, idling, time on the road, traffic, and more to cut your fleet’s carbon footprint. You can take this a step further by investing in electric vehicles (EVs) for your fleet.
Does delivery automation hurt the customer experience?
Not at all. Delivery automation services actually improve the customer experience. They provide transparent, real-time tracking information that customers expect. These solutions also automate the returns policy, helping both shippers and customers save time.
This article was originally published on the Wise Systems blog. Check out our other blogs here for more insights on delivery automation, route optimization, last-mile delivery, and more.