In ServiceNow, a custom table refers to a table that is created by users or developers to store specific data that is not covered by the out-of-the-box tables provided by the platform. ServiceNow is a powerful platform that offers a wide range of applications for IT Service Management (ITSM), Customer Service Management (CSM), and other business processes.
Here are some key points about custom tables in ServiceNow:
- Data Storage: Custom tables are used to store data that is unique to the organization's specific requirements. They allow users to define and manage their own data structures beyond the standard tables provided by ServiceNow.
- Configuration: Users with the appropriate permissions can create custom tables through the ServiceNow application's administration module. They can define the fields, relationships, and other properties of the table based on their specific needs.
- Extension of Functionality: Custom tables can be used to extend the functionality of existing tables. Users can create relationships between custom tables and standard tables, as well as define business rules, scripts, and workflows to automate processes related to custom table records.
- Security and Access Control: Security controls and access permissions can be applied to custom tables to ensure that only authorized users or roles have the ability to view, create, modify, or delete records within those tables.
- Integration: Custom tables can be integrated with other ServiceNow features and modules. This allows organizations to build comprehensive solutions that address their unique business requirements.
Creating a custom table typically involves defining the table structure (fields, types, and relationships), setting up access controls, and configuring any additional features required for the specific use case.
ServiceNow provides a flexible and extensible platform, allowing organizations to tailor their instance to meet their unique needs through the creation and management of custom tables.