What can sonographers do about patients that are very insistent on receiving their results?

As a sonographer, I understand that patients often feel anxious about their medical conditions, and they may want to know the results of their ultrasound exam as soon as possible. However, it is important to acknowledge that giving out results is not the sonographer's role, and most departments have policies in place to prevent sonographers from providing results to patients directly.

While some sonographers may simply dismiss the patient's request or shut down the question altogether, I believe that it is important to approach the situation with empathy and understanding. Patients are often seeking reassurance, and by taking the time to listen to their concerns, we can help them feel more supported and comforted.

One effective approach is to explain the process for delivering results accurately and promptly through the patient's physician. This not only ensures that patients receive accurate and reliable information, but it also helps them to understand that their healthcare team is working collaboratively to provide the best possible care. By emphasizing the importance of timely and accurate communication, we can help patients feel more confident in the care they are receiving and reduce their anxiety levels.

While it can be tempting to dismiss patient requests for results, taking the time to listen to their concerns and providing empathy and support can go a long way towards helping patients feel more comfortable during their ultrasound exams. By explaining the process for delivering results accurately and promptly through their physician, we can help patients understand the importance of working collaboratively with their healthcare team to receive the best possible care.

My best answer to them is, "Your doctor needs to review the whole picture before we can give you results and we strive to make sure that happens for you as quickly as possible so your results aren't delayed. Now big breath in, and hold it in please."

I try to concentrate their conversation on their symptoms and why they're there. This gives them an opportunity to express their concerns and help direct the purpose of the scan. If a patient is really pushing you to disclose the results then you may need to have them speak to the radiologist or otherwise ensure that the radiologist rapidly reports their scan so that they can immediately speak to their care provider and satisfy their request.

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