What can local government achieve through digital transformation?

Digital transformation in government will include personalisation, and will be driven by citizen expectations of service gained from other areas. It’s about gaining a better understanding of the kind of services needed by the people government is created to serve. So, if you can use those new technologies to gather more information with permission, you can do a great deal more to respond to individual needs, as opposed to having a one-size-fits-all set of services.

But it also offers extraordinary opportunities if local and national government can double down on their core purpose to become enabling organisations as well as delivery organisations. Power to the people!