What Can Employee Experience Bring to the Business?
Jacob Morgan
5x Best-Selling Author, Futurist, & Keynote Speaker. Founder of Future Of Work Leaders (Global CHRO Community). Focused on Leadership, The Future of Work, & Employee Experience
This is part of LinkedIn's new Newsletter Series. To get weekly exclusive CEO interviews, and insights on leadership, the future of work, and employee experience hit the "subscribe" button here.
One of the most important metrics for companies is ROI. They want to prove a return from investing in various business ventures and initiatives.
Some people say it is challenging to see the ROI of employee experience.
But when you look at companies that excel in employee experience and create engaged and empowered employees, the business value is incredible.
I’ve researched top employee experience companies and found that they crush the competition in numerous categories, including growth, productivity, and stock price.
Aside from that, employee experience leads to greater innovation, customer satisfaction, and overall happiness. It helps companies go green, build a strong employer brand, and attract and retain top talent.
What’s the reason for this? When companies focus on employee experience, they change their workplace practices to create an environment where people want to come to work. Companies remove roadblocks and bottlenecks to become more efficient and productive. Engaged employees put in their best effort and are empowered to do their jobs well. Happy employees naturally provide better service, which leads to a great customer experience.
By investing in the three employee experience areas of culture, technology, and physical space, companies are investing in countless business outcomes. Nearly everything an organization does comes back to its employee experience.
Once you start looking for it, the ROI of employee experience is easy to see. Putting people first leads to countless positive business outcomes.
------------------------------------------
Companies with better employee experiences have more engaged and productive workers, higher profits, and the ability to attract and retain talent. In today’s competitive talent landscape, companies can’t afford not to invest in employee experience. Download your copy and start creating better experiences for your employees and customers today!
?
Innovative leader with global experience: Founder, Fortune 500 CXO, Deloitte A. Partner, and public sector CEO. Entrepreneurial and turnaround mindset, solutions and team-oriented, purpose driven and lifelong learner.
1 年Hi Jacob, When you talk about Space and Technology, I relate with Smart or Cognitive Buildings, that can deliver that great experience at work, fostering productivity, and helping to attract and retain talent. We are namely launching a paper around it next month. Do you have any study, post or insight around the subject? If so, will you send me please? The paper is already closed, and we have interviewed several subject matter experts, but I would love to discuss it with you, if you want, maybe to get your insights to a future version. Cheers, SC
Head of Product Innovation at hellomonday
2 年This is such a great high-level view of the different moving parts and I love Jeffrey Cepull insights here by bringing in some of the wonderful work by Dan Pink and repositioning some of the outcomes. My friend and I started to explore this topic around 2019 and kind of wanted to think about belonging in a relatively looser work paradigm than before. We started building Cadrelo and while there's no silver bullet we're finding good results in our beta phase particularly around transparent vision and goals, as well as pulling people together through various activities.
Replace Hustle Culture with Human Culture and watch your bottom line improve.
?????? The golden rule really is true: treat your (employees) the way you would want to be treated and great things will happen. And a huge part of that is trust—trust they will make the right decisions about where and how work gets done, give them the flexibility and space to do it, and amazing things will happen. Great share Jacob Morgan!
Couldn't agree with this more! When your workers feel valued, respected and trusted — especially when it comes to offering them the work setup that works best for them — the success will roll in ??