What is Business Emotional Intelligence?

And why’s it useful to your organisation???

In a nutshell, “Business Emotional Intelligence” or “Business EQ” is a practical, work-based approach to Emotional Intelligence.?

Unlike general EQ, which is broad, “Business EQ” is focussed on the key emotional behaviours that drive success in the workplace.?

Business EQ enables individuals and teams to quickly understand why people behave the way they do - to maximise their engagement with others, and performance at work.?

Intrapersonal and interpersonal

The ability to understand and use Intrapersonal and Interpersonal Intelligence is what underpins Business EQ. These intelligences enable us to be able to focus on the critical emotions and underlying behavioural traits that predict performance in the workplace.?

But just what does this actually mean in the context of our day to day lives and our interactions with our colleagues and clients??

Our Business Emotional Intelligence graphic illustrates the interplay between Intrapersonal and Interpersonal Intelligence.?

• Intrapersonal Intelligence is the internal emotional awareness that allows us to regulate our reactions, behaviours, and decision-making effectively. It’s the inward-looking elements of ourselves: self-awareness (understanding why we behave as we do); which leads to self-management (reacting - or not reacting in different situations); which leads to self-performance (using our behaviours to positively affect the quality and outcomes of our work).? ?
• Interpersonal intelligence is the awareness of other people’s emotions, perspectives, and needs to enable empathy, effective communication, conflict resolution and relationship management skills. This is the outward projection of ourselves, which mirror our Intrapersonal Intelligence - and influence how we are perceived by others: social awareness (understanding why others may be behaving as they do), which determines how we manage our relationships (by gauging mood, receptiveness and cultural needs); which then goes on to affect other people’s performance.?

The ability to understand and put into practise the interplay between Intrapersonal and Interpersonal intelligence is at the heart of Business EQ.?

The 7 desirable Emotional Behavioural Clusters

The EBW approach to Business EQ is straight forward, practical and inclusive. EBW research?identified 7 desirable Emotional Behavioural Clusters (see the EBW?Business EQ Compass) that, when measured with an individual's self-awareness, accurately predict individual and team success in the workplace:??

1. Decisiveness: Willingness to take responsibility, make hard choices, without procrastination.??
2. Motivation: Channelling positivity and passion to achieve objectives.??
3. Influence: The drive to inspire, persuade and build rapport with others.??
4. Adaptability: Adjusting thoughts, mindset and behaviours to suit different situations.??
5. Empathy: Sensing others' emotions and viewing things from their perspective.??
6. Conscientiousness: Planning, exercising self-discipline and regulating impulses to meet your own rules.??
7. Stress Resilience: The capability to deal with pressure and manage disruptive emotions when faced with challenges and crises.??

Reliable and robust

At EBW Global, our psychometric assessment accurately measures these 7 traits and importantly a person’s awareness of them, to provide a benchmark of and individual's emotional intelligence at work. ?

The measurement of self-awareness is unique to EBW Assessment, along with the Impression Management Tool ensures that we provide reliable and robust results, every time, wherever you are in the world.?

The EBW Psychometric Reports then inform and provide critical insights for recruitment and development, which can take the form of one-to-one coaching, group sessions, workshops and masterclasses.?

Learn more on our website.

Drop us a quick line if you’d like to chat about how Business EQ can transform your business - or talk to an EBW Licenced Partner.