What is BPM and what is not!
Seyed Ahmad Daliri
Business process management expert | process optimization manager
In this article I want to answer some main question about Business Process Management;
What is BPM and what is not!
How BPM emerge?
How to convenience organization for establish BPM?
What is relationship between BPM and strategy?
What is relationship between BPM and ISO?
When we should consider BPM?
What is fundamental of BPM?
What is challenges through BPM?
What is BPM Roadmap?
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If you any other questions, comment below.
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1. What is BPM and what is not!
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What Business Process Management (BPM) Is:
1.????? Holistic Management Approach:
2.????? Focus on End-to-End Processes:
3.????? Continuous Improvement:
4.????? Use of Modeling and Tools:
5.????? Alignment with Business Strategy:
6.????? Automation and Technology Integration:
7.????? Stakeholder Involvement:
What Business Process Management (BPM) Is Not:
1.????? Not Just Software Implementation:
2.????? Not a One-Time Fix:
3.????? Not Limited to Documenting Processes:
4.????? Not Only for Large Enterprises:
5.????? Not a Replacement for Strategic Management:
6.????? Not Solely About Cost-Cutting:
Business Process Management (BPM) is an essential approach for optimizing and improving the efficiency and effectiveness of business processes. It involves a comprehensive and continuous practice that includes strategic alignment, technology integration, and stakeholder collaboration. BPM is not just about software, one-time fixes, or cost-cutting; it is about continuously refining processes to deliver value and achieve long-term business success. By understanding what BPM is and what it is not, organizations can better leverage its benefits to improve their operations and achieve their strategic goals.
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2. How Business Process Management (BPM) Emerged:
1.????? Early Industrialization and Taylorism:
2.????? Total Quality Management (TQM):
3.????? Business Process Reengineering (BPR):
4.????? Advent of Information Technology:
5.????? Development of BPM Standards and Tools:
6.????? Integration with Lean and Six Sigma:
7.????? Adoption of Agile and Continuous Improvement Practices:
8.????? Emergence of Process Mining:
9.????? Focus on Customer Experience (CX):
10.? Digital Transformation:
Business Process Management (BPM) has evolved significantly over the past century, influenced by various management theories, methodologies, and technological advancements. From the early days of scientific management to the integration of Lean, Six Sigma, and Agile principles, BPM has become a comprehensive approach to managing and improving business processes. The advent of process mining and digital transformation technologies has further enhanced the ability of organizations to optimize their processes and deliver better value to customers. BPM continues to adapt and grow, reflecting the ongoing need for efficiency, effectiveness, and customer-centricity in modern business operations.
3. How to Convince an Organization to Establish Business Process Management (BPM)
Establishing BPM within an organization requires a strategic approach to demonstrate its value and gain buy-in from key stakeholders. Here are steps and strategies to effectively convince an organization to adopt BPM:
1. Understand the Organization's Pain Points and Objectives
2. Present the Benefits of BPM
3. Provide Real-World Examples and Case Studies
4. Conduct a Pilot Project
5. Engage Key Stakeholders and Build a Coalition
6. Develop a Clear Implementation Plan
7. Highlight Quick Wins and Long-Term Value
8. Showcase BPM Tools and Technologies
9. Training and Change Management
10. Continuous Improvement and Monitoring
Ten golden principles to gain the support of the senior management of the organization (Reference: BPM Roadmap By Seyed Ahmad Daliri)
To gain the support of a senior manager, you should convince him that implementing a business process management project has excellent benefits for the organization. First you need to know some of the principles of persuasion and then learn the specialized concepts required to present to the senior manager. Persuasion takes time and does not happen quickly. To achieve this goal, first principles and rules have to be established. It means the type of communication must be planned, the purpose of the communication must be determined, required tools must be identified, the feelings and motivations of the audience must be understood, and so on. There are different methods of persuasion. In this book, we outline ten golden principles of persuasion. By using these ten golden principles, you will surely be able to convince the senior manager of your organization.
1. Know the audience.
Identify a history of interesting topics, goals, tastes, aspirations, etc. of audience, and seek shared experiences. Identify their strengths and weaknesses and create a common language and literature.
2. Always look for opportunities. Look for talking about BPM at anytime and anywhere in the organization instead of the surrounding events. Attribute good organization events to BPM and attribute bad organization events to the lack of BPM.
3. Take care about the first encounter and the angle of your entry. It is very important the first time you raise the issue, because many views are formed at the same time. Be careful that where you start and what you say. Visualize the subject for him, express the opinions of well-known people about BPM, meet him expectations and give him a process perspective.
4. Make a differentiation Talk about BPM capabilities as a different tool and technique. For example, talk about BPM ability to create integration, to allow performance measurement, and to develop continuous improvement in the organization by using organizational examples.
5. Golden Bridge Law It should be noted that the senior manager is not interested in accepting high risk and achieving long-term results. Most managers due to their management period are looking for short-term results. So it would be more impressive to talk about the short-term results of BPM. By correct prioritizing and selecting the process, you can show visible results of BPM implementation throughout the organization within a maximum of two months.
6. Do not forget encouragement and appreciation. People always want to be admired and approved. So appreciate the manager and his activities and thank him for his actions. All of us always like kindness.
7. Get feedback during conversations. As you speak, pay attention to the manager's facial expressions, his hand and body movements, his responses and speech, and understand his concerns. According to these feedbacks do the appropriate reaction and be completely with him. Do not allow occurring tension and incompatibility at all and retreat if necessary.
8. Give examples of well-known brands. Use the chariot effect. Everyone likes to be among the best. So talk about the world famous companies, such as Adidas, and their amazing results as the cases have established BPM. Influence thoughts by represent BPM as a powerful technique.
9. Use statistics. Consider one of the basic problems of the organization. What negative effects does this problem have on the financial performance of the organization? What results will you predict to achieve by establishing and improving BPM? Try to express all these points numerical and quantitative.
10. Seek verbal impact. When listening to the opinion of the manager and making decision, raise the next issue. Do this in such a way that the first and main topic is hidden and seemed to be approved. Constantly pay attention to what is attractive and motivating to the boss during the negotiation.
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Example Persuasive Email to Stakeholders
Subject: Proposal for Establishing Business Process Management (BPM) at [Organization Name]
Dear [Stakeholder’s Name],
I hope this message finds you well. As we continuously strive to enhance our operational efficiency and customer satisfaction at [Organization Name], I would like to propose the implementation of Business Process Management (BPM) within our organization.
Identifying Current Challenges: Our current operational landscape presents several challenges, including [specific pain points such as process inefficiencies, high costs, compliance issues]. Addressing these issues is critical to achieving our strategic objectives and maintaining our competitive edge.
Benefits of BPM: Implementing BPM can provide us with the following benefits:
Case Studies and Success Stories: Organizations similar to ours have successfully implemented BPM with impressive results. For instance, [Example Organization] achieved a 30% reduction in process cycle time and a 25% cost reduction within the first year of BPM implementation.
Pilot Project Proposal: To demonstrate BPM’s value, I propose initiating a pilot project in [specific department/process]. This will allow us to measure its effectiveness on a smaller scale and gather valuable insights before a full-scale rollout.
Stakeholder Engagement: Your support and engagement are crucial for the success of this initiative. I am keen to address any concerns and discuss how BPM can be tailored to meet our specific needs.
Next Steps: I have outlined a detailed implementation plan, including timelines, resource requirements, and key performance indicators (KPIs) to monitor our progress. I would appreciate the opportunity to present this plan in more detail and discuss how we can move forward.
Thank you for considering this proposal. I believe that BPM can significantly enhance our operational efficiency and support our growth objectives. I look forward to your feedback and the opportunity to discuss this further.
Best regards,
[Your Name] [Your Position] [Contact Information]
By presenting a clear, concise, and compelling case for BPM, you can effectively persuade stakeholders of its value and secure their support for its implementation.
If you want to know how can do it like a consultant watch the video by following link:
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4. What is relationship between BPM and strategy?
Business Process Management (BPM) and strategy are closely intertwined within organizational management. Here's how they relate to each other:
1.????? Alignment with Organizational Goals: BPM involves designing, analyzing, and improving business processes to achieve specific objectives. These objectives are often aligned with the strategic goals of the organization. BPM ensures that processes support the overarching strategy by enabling efficient operations, cost reduction, improved customer satisfaction, or innovation.
2.????? Execution of Strategy: BPM helps in translating strategic goals into actionable processes. It ensures that processes are structured and optimized to execute strategic initiatives effectively. For example, if an organization's strategy focuses on enhancing customer experience, BPM would involve streamlining customer-facing processes to minimize wait times or improve service quality.
3.????? Continuous Improvement: Strategy is often dynamic, requiring organizations to adapt and evolve over time. BPM supports this by providing a framework for continuous improvement. By monitoring process performance, identifying bottlenecks, and implementing changes, BPM ensures that processes remain aligned with evolving strategic priorities.
4.????? Measurement and Performance Management: BPM emphasizes the importance of measuring process performance against strategic objectives. Key Performance Indicators (KPIs) derived from strategic goals are used to evaluate process effectiveness. This allows organizations to track progress, identify areas for improvement, and ensure that processes contribute to achieving strategic outcomes.
5.????? Innovation and Change Management: BPM facilitates innovation by enabling organizations to experiment with new process designs or technologies. It supports change management initiatives by providing structured methods for implementing and integrating new processes aligned with strategic shifts.
In summary, BPM plays a crucial role in executing, monitoring, and adapting organizational strategy through effective process design, optimization, and continuous improvement. It ensures that operational activities are aligned with strategic objectives, ultimately contributing to the organization's long-term success and competitiveness.
I suggest you read this issue in following link:
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5. What is relationship between BPM and ISO?
Business Process Management (BPM) and ISO (International Organization for Standardization) standards have a synergistic relationship, as both aim to improve organizational efficiency, quality, and consistency. Here’s how they relate to each other:
1.????? Process Standardization:
2.????? Continuous Improvement:
3.????? Documentation and Compliance:
4.????? Quality Management:
5.????? Risk Management:
6.????? Customer Focus:
7.????? Performance Measurement:
Practical Example
·???????? BPM Implementation: An organization might implement BPM to streamline its order fulfillment process. This involves mapping the current process, identifying bottlenecks, and redesigning the process for efficiency.
·???????? ISO Integration: To align with ISO 9001, the organization would document the new order fulfillment process, establish standard operating procedures (SOPs), and implement a continuous improvement cycle. Regular audits and performance reviews would ensure compliance with ISO standards and ongoing process optimization.
In summary, BPM and ISO standards complement each other by providing frameworks for improving and managing business processes. BPM offers the tools and methodologies for process improvement, while ISO standards provide guidelines and requirements to ensure consistency, quality, and compliance. Integrating BPM with ISO standards can lead to a robust process management system that enhances organizational performance and competitiveness.
6.?When we should consider BPM?
??Business Process Management (BPM) should be considered in various scenarios to enhance organizational efficiency, effectiveness, and agility. Here are key situations where implementing BPM can be highly beneficial:
1. When Processes are Inefficient or Ineffective
2. During Organizational Growth
3. When Introducing New Technology or Systems
4. To Enhance Customer Experience
5. When Facing Regulatory Compliance Issues
6. To Improve Collaboration Across Departments
7. For Continuous Improvement Initiatives
8. When Aiming to Reduce Costs
9. In Preparation for Mergers and Acquisitions
10. To Enhance Agility and Responsiveness
?7. What is fundamental of BPM?
?The fundamentals of Business Process Management (BPM) encompass a set of principles, methodologies, and tools designed to optimize and manage business processes effectively. Here are the core fundamentals of BPM:
1. Process Identification
2. Process Modeling
3. Process Analysis
4. Process Design and Redesign
5. Process Implementation
6. Process Monitoring and Controlling
7. Process Optimization
8. Governance and Compliance
9. Technology Integration
10. Stakeholder Engagement
11. Change Management
12. Continuous Improvement
8. What is challenges through BPM?
?Business Process Management (BPM) faces several challenges that organizations must navigate to effectively implement and maintain efficient processes. Here are some key challenges:
???? Resistance to Change: Employees and stakeholders may resist changes to established processes, fearing disruption or added complexity.
???? Alignment with Organizational Goals: Ensuring that BPM initiatives align with the overall strategic goals and objectives of the organization can be difficult.
???? Lack of Executive Support: BPM projects require strong backing from top management to secure necessary resources and drive organizational change.
???? Complexity in Process Mapping: Accurately mapping existing processes can be complex, especially in large organizations with numerous interdependent processes.
???? Integration with Existing Systems: Integrating new BPM tools with legacy systems and ensuring seamless data flow can be technically challenging.
???? Maintaining Consistency and Standardization: Achieving and maintaining consistency and standardization across different departments and processes can be difficult.
???? Measuring Performance: Defining and measuring the right Key Performance Indicators (KPIs) to monitor process efficiency and effectiveness can be challenging.
???? Continuous Improvement: Establishing a culture of continuous improvement where processes are regularly reviewed and optimized can be hard to sustain.
???? Data Management and Quality: Ensuring the accuracy, consistency, and timeliness of data used in processes is critical for effective BPM.
???? Regulatory Compliance: Keeping processes compliant with changing regulations and industry standards requires ongoing attention and adaptation.
???? Resource Allocation: Allocating adequate resources, including skilled personnel and budget, for BPM initiatives can be a challenge.
???? Technology Adoption: Selecting the right BPM tools and ensuring that staff are adequately trained to use them effectively can be problematic.
???? Communication and Collaboration: Facilitating effective communication and collaboration among cross-functional teams involved in process management can be difficult.
???? Scalability: Ensuring that BPM solutions can scale with the growth of the organization and adapt to changing business needs is essential.
?Addressing these challenges requires a strategic approach, strong leadership, and a commitment to fostering a culture that values process efficiency and continuous improvement.
?9. What is BPM Roadmap?
?A BPM (Business Process Management) roadmap is a strategic plan that outlines the steps and milestones required to implement BPM initiatives effectively within an organization. It serves as a guide to navigate the complexities of BPM and ensure alignment with business objectives. Here is a typical structure for a BPM roadmap.
By following a BPM roadmap, organizations can systematically and effectively implement BPM initiatives, ensuring that process improvements are aligned with strategic goals and deliver measurable business value.
I’ve already written about BPM road map, just follow the link:
If you want to learn more about Business Process management, you can attend to
1. Fundamentals of Business Process Management
2. Business Process Management: An Introduction to Process Thinking
Also you can follow:
2. New Process lab, by Mirko Kloppenburg Kloppenburg who rethink about BPM and talk about Human centric BPM.
3. BPM360Podcast by Caspar Jans Jans and Dr. Russell Gomersall Gomersall who are highly experience and release practical and experimental podcast.
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At BPMStrive, we believe that success lies in the continuous pursuit of excellence and improvement. Our channel name encapsulates our commitment to supporting individuals and organizations in their journey towards optimizing processes, enhancing efficiency, and achieving sustainable growth. Join us as we delve into transformative journey towards organizational excellence and the intricacies of BPM, offering comprehensive tutorials, insightful case studies, and practical tips. we cover all aspects of BPM to empower you with the knowledge and tools needed. Our mission is to inspire and empower individuals and businesses to strive for excellence in process management, fostering a culture of continuous improvement and innovation. Unlocking the full potential of your processes! Let's strive for success together. Welcome to BPMStrive!
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BPM Expert | Software Engineer
8 个月You have provided a comprehensive and useful review of the most important concepts in BPM, which can serve as a valuable reminder of key principles for anyone interested in process management. One aspect that particularly caught my attention was the emphasis on continuous improvement. We often encounter organizations that, after making an effort to document and outline their current state, consider their task in the realm of process management complete, while in reality, this is just the beginning. Another section of the article highlights the importance of aligning BPM with organizational strategic goals and demonstrates how BPM can enhance efficiency, increase productivity, and help achieve strategic objectives.
General Manager @ Yeeflow | Build Powerful Apps Without Coding
8 个月Seyed Ahmad Daliri Thank you for sharing this insightful article on BPM! I wholeheartedly agree that BPM is not a one-time fix but a continuous journey of improvement. From my experience working with various industries, I’ve seen how crucial it is for businesses to adapt and refine their processes continuously. This is exactly why we created Yeeflow – to make BPM more accessible and adaptable. Our no-code platform eliminates technical barriers, enabling seamless integration across departments and allowing teams to focus more on strategic initiatives rather than technical complexities. Continuous improvement is the cornerstone of effective BPM, and tools like Yeeflow help businesses achieve greater agility and efficiency. Thanks again for highlighting this important aspect of BPM!
Paxray’s business process improvement solution outshines the competition by making processes work, with deeper insights, effective workflow discovery and accurate data that solve your complex business process challenges.
8 个月A great article Seyed. It was good to read that you advocate that BPM should not be considered a one off project! :)
CBPP | BlackBelt | PSPO | PSM
8 个月Amazing article, Seyed! Thanks for sharing this knowledge. ??
BPMS Developer(Bizagi BPMS)-Analyst and lecturer $ BPM Consultant ??????
8 个月Interesting!