What is the best choice for CCM (Customer Communication Management System) product as a Legacy system or a custom built Opensource Solution?

Need of a CCM (Customer Communication Management system):

CCM platform to execute the creation, delivery, storage and retrieval of outbound communications of enterprises such as Invoices and payments receipts, new product introductions, renewal notifications, claims correspondence and delivery receipts through range of media and output viz. documents, emails, text messages and webpages.

There are many CCM solutions available in the market and it becomes a tough decision which one to go for. Wherein for the existing companies from BFSI, Telecom, Manufacturing, Utility service providers etc. who are already having a CCM Solution in-place are making compromises with the currently installed legacy systems as it's very hard and time consuming to replace them.

Opensource platforms like #Liferay and #Alfresco has now become the choice of many enterprise companies as they offer all the strengths of an enterprise level product but none of it's weaknesses. There are so many benefits of choosing an opensource technology over a legacy Product but here are couple of them which are most helpful:

1. No recurring cost and complete ownership of the code:

When a CCM solution is built over opensource, there are many benefits such as High-Quality software, no vendor lock-in, highly and easily scalable, very much flexible, Simple to deploy and maintain. Suite of CCM solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to meet customer’s departmental or enterprise needs and to scale across any document-driven business process. Opensource CCM solutions integrate easily with any systems of record such as ERP and CRM and other business applications, including those from SAP?, Salesforce, Microsoft and Infor etc.

2. Storage Optimization

An opensource CCM solution keeps the current industry challenges in mind and storage is the biggest cost enhancing element as the client need to spend heavy funds on server infra as most of the CCM doesn’t offer real-time document creation feature which certainly reduces the unnecessary storage and boost the revenue. Our CCM solution creates a document link and when customer clicks the link then only the document gets generated and stored in the repository thus it saves client from storage outage too. 

Are you also facing the similar challenges and looking for a robust, most scalable solution and no more willing to keep on sharing your hard-earned revenues with the tech providers as annual license recurring cost and forced to be them only because of the source code isn't shared with you?

Then let's connect and elaborate you how ContCentric can help your organization to increase the profits and reduce the liabilities. Visit us at www.contcentric.com or email at [email protected] and let us explain you the benefits and rich experience of an Opensource CCM Solution crafted by ContCentric to help the enterprise businesses.