What is Artificial Intelligence?

What is Artificial Intelligence?

Artificial Intelligence or AI is the incorporation of human intelligence in computer systems and machines to enable them to perform tasks that would normally require human thinking. These tasks include deep learning, cognitive computing, machine learning, and computer vision among others. AI has become an everyday tool in our lives giving rise to developments like virtual personal assistants, smart cars, fraud detection, online customer support, smart home devices, and security surveillance just to name a few.

Artificial Intelligence for Voice Biometric Intelligence

Every day, companies are seeking more efficient, more secure, and cost-effective ways to run their businesses and offer their services. This majorly involves making things easier for both the customers and the employees. To achieve this, especially for businesses that offer online customer service which is typically every business today, they are incorporating AI’s voice biometric intelligence to stay ahead of the curve.

Sesame is an AI technology company that has mastered and developed ways to use AI to improve companies’ service to their customers. When Sesame thought “Artificial Intelligence in a company setting”, three things came to mind: deep learning, machine learning, and Sentiment Analysis. These are the tools that make it possible to secure clients’ identity, eliminate fraud cases, detect the emotional state of clients, detect spam callers and keep them out, and ultimately improve the customers’ online customer service experience. The deduction and interpretation of the voice on the other end of the line is made possible by Artificial Intelligence.

Sesame offers a voice bio-metric identification system that uses natural speech for real-time caller identification and for creating a voice print based on previous calls without requiring an enrollment process. This product is suited for both the company interested in improving the quality of their customer service and the student interested in pursuing Artificial Intelligence in the line of voice bio-metric intelligence.