What 73% of Hospitality Leaders Know (That Could Save Your Business)

Recent insights reveal a striking gap in how the hospitality sector equips its frontline workforce with digital tools.

The UK Hospitality Tech Show highlighted a critical takeaway: hospitality organizations are leaving untapped potential on the table by not investing in solutions for frontline employees.???

The Data Speaks Loudly??

Only?14.5% of hospitality organizations?provide multilingual communication tools to their teams. This shortfall contrasts starkly with the?71.7% of leaders?who recognize that a positive employee experience directly?impacts?customer satisfaction. Even more telling,?27.6% of organizations?rely on standalone tools, and?21.1% have no formal processes?in place for workforce management. These statistics underscore a widespread reliance on outdated, fragmented systems.?

Why the Delay in Digital Transformation???

When asked about barriers to adopting digital workforce solutions,?30.3% of leaders?cited budget constraints, while?25.7% struggled with integration challenges. Additionally, more than half (53.9%) of businesses lack a clear understanding of how employee experience?ties?to profitability. These hurdles highlight the need for platforms that?demonstrate?both immediate and long-term ROI.??

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A Clear Way Forward??

Frontline employees are the foundation of the hospitality industry.?It’s?no surprise that organizations prioritize employee well-being (37.5%) and flexible scheduling (23%) as key areas for improvement. However, to truly make an impact, they need tools that scale seamlessly and connect HQ with the frontline.??

How WorkJam Leads the Hospitality Transformation??

WorkJam’s?Workforce Orchestration? platform provides everything needed to empower hospitality teams—all in one digital solution. Features like multilingual communication, real-time scheduling, and training enablement replace disjointed processes with efficiency. Hospitality leaders who implement?WorkJam?report up to a?410% ROI, proving that investing in employee experience drives both operational performance and customer satisfaction.??

Maximize Your Teams' Potential

The industry is moving forward, and those who embrace digital workforce solutions are setting a new standard for excellence. Don’t let outdated processes hold your organization back. Close the gap, improve employee satisfaction, and enhance guest experiences with WorkJam.?

Take a quick demo: https://www.workjam.com/book-a-demo-today/