Westcon-Comstor: Pioneering 24/7 Microsoft Advanced Support Services in South Africa

At Westcon-Comstor, we're thrilled to announce the launch of our revolutionary Microsoft Advanced Support Services. This new offering positions us as the only distributor in South Africa to provide true 24/7 advanced support for Microsoft Azure and M365, setting a new industry standard. Our commitment to excellence and innovation has driven us to create a comprehensive suite of services designed to address the diverse and sophisticated needs of our partners and customers.

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Unmatched Support for Azure and M365

Managing Microsoft Azure and M365 can be challenging. Between fielding support requests and troubleshooting complex issues, it's easy to feel overwhelmed. That's where Westcon-Comstor steps in. Our Microsoft Advanced Support Services offer robust features tailored to meet the unique requirements of our clients, ensuring all needs are met with precision and expertise.

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Level 1 Support: First-Line Assistance

Our Level 1 Support provides first-line technical assistance for Azure and M365 users. This includes timely responses via phone, email, or chat, basic troubleshooting, account setup, and configuration, as well as escalation to Level 2 for more complex problems. We understand the importance of quick and efficient support, and our team is dedicated to delivering just that.

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Level 2 Support: In-Depth Technical Guidance

For more complex issues, our Level 2 Support offers in-depth technical guidance and resolution. Our experts proactively monitor systems and collaborate with cross-functional teams to ensure comprehensive solutions. This proactive approach helps to prevent issues before they arise, keeping your business running smoothly.

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Level 3 Support: Peak Performance and Security

Our Level 3 Support is designed for those facing the most intricate challenges. We provide advanced troubleshooting, root cause analysis, performance optimisation, and security posture assessments to maintain robust protection and compliance. Additionally, our knowledge transfer and mentorship empower your internal teams, driving continuous improvement and fostering a culture of excellence.

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Cloud Enablement Services

Beyond just support, our Cloud Enablement Services are crafted to accelerate the growth of your cloud business. Through in-depth, one-on-one consultations with Microsoft-qualified Partner Technical Consultants, we provide best practices for deployment, migration, and optimisation. Our services include Cloud Consults, Optimisation Reports, and Partner Success Plans tailored to enrich your capabilities and drive customer success. Support Practice Enablement assessments and other technical consultations further enhance your support operations.

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Proactive Management and Strategic Support

At Westcon-Comstor, we believe in a proactive approach. Our team assists with performance optimisation, security posture assessments, and comprehensive support strategies, ensuring businesses are not just reacting to issues but are prepared to prevent them. This proactive stance leads to higher uptime and greater efficiency, ultimately driving business growth.

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Unparalleled Response Times

Rapid response times are crucial for maintaining the efficiency and reliability of cloud operations. Our Microsoft Advanced Support Services excel in this area with a sliding scale of response times tailored to the severity of issues. This structured approach ensures we can help partners swiftly and effectively, minimising downtime and maximising productivity.

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The Benefits of Partnering with Westcon-Comstor

Our Microsoft Advanced Support Services offer numerous benefits, enhancing capabilities and ensuring maximum uptime. We provide advanced troubleshooting and root cause analysis for complex issues, proactive optimisation to boost performance, and security posture assessments to maintain robust protection and compliance. Additionally, our knowledge transfer and mentorship empower your internal teams, driving continuous improvement and fostering a culture of excellence.

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A Word from Our Team

"Our clients have spoken, and we've listened. Managing Microsoft Azure and M365 for customers can be overwhelming, but our 24/7 support services simplify operations and free up teams to focus on business growth. With our expert Cloud Consults, we provide the technical guidance needed to optimise cloud projects and drive success,” says Michelle Themelis, Microsoft Business Lead at Westcon-Comstor Sub-Saharan Africa.

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By providing round-the-clock expert assistance, Westcon-Comstor ensures that partners and customers can maximise their Azure and M365 investments, reduce downtime, and achieve their business goals. We're excited to embark on this journey with you and are committed to supporting your growth every step of the way.

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Stay tuned for more updates and insights from Westcon-Comstor, and don't hesitate to reach out to learn how our Microsoft Advanced Support Services can transform your business.

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