We’re recruiting Customer Services Administrative Officers in Stoke-on-Trent

We’re advertising for 160 Customer Services Administrative Officers to work in Asylum and Human Rights at our new hub in Stoke-on-Trent.??

The Home Office will become a major employer in Stoke-on-Trent for the first time, bringing a range of different functions and jobs to the city and providing a pipeline of exciting career paths.?

About the role

Asylum and Human Rights protects the most vulnerable in society and provides a crucial public service.

These roles are part of the new Asylum Customer Communications Hub (ACCH) which will bring all national asylum correspondence into one place. You will work to the guidance and framework in place. You’ll be expected to maintain and ensure that a high quality of service is delivered to customers.?

We are going through a period of exciting change. The team is growing, and you’ll play an integral role in the department. You’ll receive and action a variety of correspondence from our stakeholders to help with the smooth running of asylum claims.

If you are inquisitive, enjoy working in a fast-paced environment and take pride in delivering a high quality of customer service, then these roles could be right for you.?You will be given full training, coaching and support to help you achieve your best.

These roles can also be coupled with the fantastic opportunity to be a Level 3 Operational Delivery apprentice (suitability and eligibility requirements apply).?

Should an apprenticeship be available, and if you meet the eligibility criteria, we would actively encourage you to undertake an apprenticeship to support your development in this role.?

Benefits

We offer competitive starting salaries, along with a Civil Service Pension with employer contribution rates of at least 26.6 per cent, as well as a range of other brilliant benefits including flexible working and 25 days annual leave on appointment, rising with service.?

Find out more about some of the other benefits we offer.

Apply

The deadline for applications is 23:55 on Thursday 16th February 2023.

To find out more about the role and details of how to apply,?visit the Home Office Careers website.