Welcoming Matt Teague & Nicola Bugbee to the SX3 Team

We are pleased to announce the appointments of Nicola Bugbee and Matthew Teague to the SX3 team in the role of Client Services Managers. The expansion of our CSM team is to meet increasing client demand for our audit and consulting services, and underscores our commitment to delivering high-quality services that increase performance and provide assurance for our partners in the insurance and claims sectors.

Nicola brings a wealth of expertise in claims management, counter-fraud operations, and litigation. She has led teams and developed claims processes for leading insurers and consultancies, including managing audits and quality assurance programs. Her ability to build strong client relationships and implement effective claims strategies makes her an asset to SX3.

Matthew joins us with over 25 years of experience in claims operations, client account management, and auditing. He has held senior roles in firms such as DAC Beachcroft and Plexus Law, where he managed client accounts, oversaw complex audits, and drove operational improvements. His experience aligns perfectly with SX3’s focus on delivering tailored solutions.

Our Client Services Managers are dedicated to serving our clients, overseeing audit and consultancy delivery, maintaining quality assurance, and providing bespoke advice and support. These appointments ensures we maintain our reputation for excellence and our commitment to staying at the forefront of the industry - delivering insights that help insurers achieve better outcomes and operational efficiencies.

Adrian Gilbert, Managing Director of SX3, commented:

“The creation of these new roles reflects the continued growth of our business and the increasing trust our clients place in us to deliver independent, high-quality claims auditing and consultancy services. Nic and Matt both bring highly relevant expertise and complementary skills that will strengthen our client servicing capabilities.

Our growth has been driven by a clear focus on delivering practical, actionable insights for our clients, helping them adapt to an increasingly complex insurance landscape. These appointments reaffirm our commitment to maintaining the highest standards of quality and value as we expand our services.”