PGLS Pulse: March 2025

Your go-to source for insights, trends, and impact in the language services industry.?

Driving Global Impact with Multilingual Communication?

In a global world, clear communication drives success — whether it’s helping patients navigate healthcare, keeping workplaces safe, or connecting brands with diverse audiences. From medical tourism to manufacturing and marketing, language access isn’t just important. It’s essential.?

At PGLS, we help organizations break barriers, reach new markets, and make a global impact by providing translation, localization, interpretation, and training in 200+ languages.?

Industry Insights

Going Global: Building an International Hospital Department?

Medical tourism is booming, with more patients traveling for advanced, cost-effective care. But without clear communication, access to quality treatment becomes a challenge. ?

??Key insight: Hospitals that create dedicated international departments — with trained interpreters, translated materials, and cultural liaisons — are setting a new standard for culturally competent care.?

Read the full article here?

Manufacturing’s Workforce Shift: The Role of Language Access?

By 2030, 54% of the global manufacturing workforce will need new skills—but without language-inclusive training, companies risk falling behind.?

Nestlé tackled this challenge head-on by offering sign language training to support deaf employees, boosting workplace engagement and retention. The result? Zero voluntary attrition and improved performance evaluations.?

?? Key Insight: Companies that invest in multilingual workforce development are 2.2x more likely to outperform their peers.?

Read the full report here

Language & Localization: Convert and Retain Global Customers?

Want to expand your brand globally? 90% of consumers are less likely to buy if a product isn’t in their native language. Localization isn’t optional — it’s a revenue driver.?

?? What’s working??

• Adapting content for cultural relevance?

• Translating software, websites, and marketing for seamless engagement?

• Early investment in localization for a higher marketing ROI?

Read the full blog here?

For Linguists

Training Future Doctors to Work with LEP Patients

Medical students are learning firsthand how to communicate with LEP patients by working with professional interpreters in real clinical settings.?

Why does this matter? Miscommunication leads to medical errors. This hands-on training is helping future doctors provide equitable care to diverse communities.?

Read the full study here

NYC Expands Language Access with an Interpreter Bank?

New York City is investing $1.4M to recruit and train community-based interpreters, ensuring immigrant New Yorkers can access essential services in their language.?

Read the full article here

PGLS Updates

• Mohamed Hussein, Founder & CEO of PGLS, has been recognized as a?2025 Washington Business Journal?40 Under 40 honoree!?

• Watch Episode 3 of The Language Access Lectern as Misael Nascimento, former Executive Director of Bilingual and Multicultural Services at Rockford Public Schools, shares insights on supporting multilingual learners.

• Mark Byrne exhibited at the NABE conference, connecting with incredible educators and administrators to explore strategies for shaping the future of language access programs.

• Clare Schmitt , VP of Marketing & Communications shares how localized content can help convert and retain global consumers in this?blog.?

• Read how Comedy Translation and Localization Shape Culture Worldwide in this?blog.?

• Explore our language access?guide?for healthcare organizations to bridge language gaps for your limited English proficient patients.?

Join Our Team!

We are always looking for talented language professionals. If you are a translator, interpreter, or language instructor, PGLS wants to work with you! Explore our open roles here.

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