?? Welcome to our July Edition of Here's a Thought - Lighting up New Horizons with AI
?? Meet tia: Your Ultimate AI Copilot! Ready to revolutionize the way you tackle customer and prospect challenges and propel you ahead of the competition. Experience the future of problem-solving and elevate your game with tia by your side!
?? RAGs to Riches: Discover the hottest functionality in the world of AI, and see how to go from “RAGs to Riches.”
?? Learning as One: Hear from our CEO regarding the importance of collaborative learning environments across teams.
? Spilling the tia
We've been keeping some thrilling news under wraps… but the wait is over! We’re ecstatic to introduce tia, your new AI knowledge copilot, set to revolutionize the way your team accesses product intelligence exactly when they need it most.
tia is designed to empower your team, enabling them to solve customer and prospect pain points instantly, without ever needing to consult technical or SME resources.
Train tia on your top knowledge sources – from technical docs to blog posts, and customer education courses – transforming it into a 24/7 product expert in no time.
tia's cutting-edge AI capabilities revolutionize how sales, customer success, and customer service reps connect with customers and prospects, delivering precise product knowledge with just one click. With tia on your team, expect speedier deal cycles, higher customer retention, and smarter product decisions. Get ready to soar to new heights with tia!
The Thought Industries team is buzzing with excitement about this groundbreaking launch, and we can't wait for you to experience it! tia is now available, offering both individual and enterprise-level packages to suit your needs.
But don't just take our word for it – let's hear from Chris M. , the visionary behind tia, as he shares insights about this industry-changing technology. Get ready to transform your team's capabilities and elevate your customer interactions like never before with tia!
In the realm of technology, innovation, and speed are paramount, and AI is the catalyst that propels efficiency and streamlines processes like never before...By boosting the efficiency of sales and customer success teams, tia provides them with moment-of-need intelligence that is crucial for driving revenue and delivering superior customer experiences.
Click here to discover more of Chris's thoughts on this groundbreaking technology.
?? Technology Behind tia: From RAGs to Riches
Artificial Intelligence has seen rapid advancements since the initial boom in 2023 with the widespread adoption of generative AI. Now, it's time to discover the AI superpowers of retrieval-augmented generation (RAG), the cutting-edge technology behind tia.
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RAG is an advanced AI that grows smarter with every new piece of information it receives. By feeding tia your company's knowledge base and academy content, you equip it to deliver the most pertinent insights to your frontline teams, such as sales and customer success. This means clear, precise answers with cited sources, empowering your team to dive deeper and provide customers with the most relevant resources.
甲骨文 has demystified this groundbreaking technology, offering specific examples of various RAG techniques to help you harness its full potential. Get ready to revolutionize your customer interactions with tia’s AI-driven insights and take your team’s performance to new heights!
Key benefits include:
Learn more about the components and benefits of RAG technology from the experts at Oracle here.
?? RAG in Action
Want to see a real example of an organization implementing retrieval-augmented generation (RAG)? Take a look at Salesforce’s article about Algo Communication Products Ltd . Their customer service representatives struggled to keep up with the rapid growth of their customer base. But by implementing RAG technology for their customer success team, Algo saw significant improvements. Those using RAG gained greater confidence in answering specific, detailed customer questions.
The results? Algo’s customer service team completed cases 67% faster than before. This instant intel from an AI assistant allowed them to spend more time adding a human touch to customer interactions, providing a positive experience for customers.
We’ve received similar feedback from early adopters of tia and our RAG-based technology. Judith Montpetit , Sr. Instructional Designer at BitSight, participated in our tia beta testing and shared, “Our sales enablement team spends a lot of time in the platform and has many questions. tia gives them exactly what they need—not just blanket statements, but targeted answers tailored to their individual needs at that moment.”
Ready to see tia in action for your business? Click here to start your free trial!
?? Learning as One
Machine learning is set to revolutionize your team’s learning environment, propelling everyone's knowledge to the next level. The most effective learning environments foster cross-functional knowledge and vibrant conversations. If your organization relies too heavily on a few individuals for specific answers, you risk becoming overly dependent on those few experts. In contrast, a thriving learning community keeps the entire organization well-informed and agile.
Our CEO Robin Wadsworth 's latest LinkedIn article delves into the immense benefits and actionable steps for building a thriving learning community within your organization. She uses a vivid metaphor to highlight the issue with siloed learning: “Imagine a village where only a select few have access to resources and tools. It wouldn't be a thriving village, but that’s how some learning platforms operate—only a select few customers can access advanced features or in-depth resources. Far from ideal.” She’s absolutely right. If only certain individuals grasp the intricacies of your platform and understand the specific needs of your customers, equal support becomes impossible.
How do we level the playing field? That’s where the power of personalized AI knowledge comes in. “AI can analyze vast amounts of learning data to identify unexpected connections and patterns, tailoring future training programs and resources to meet specific customer needs. Imagine having the ability to learn precisely when and where you need it, right at your fingertips. The power to know, train, and learn in the moment of need—that is the promise of the new era of knowledge.”
Click here to discover more of Robin’s transformative insights. Get ready to unleash the power of AI and create a truly thriving learning community within your organization!
Thanks for reading this edition of Here's a Thought, and make sure to learn more about tia and start your free trial here!
?? See You Next Month