Welcome to the October edition of ET Compass
ExploreTECH
The first B2B digital marketplace for hospitality technology in the MEA region, connecting tech vendors and buyers.
In this edition of the ET Compass we’re bringing you the latest updates on hospitality technology across the Middle East and Africa. This month, we’re excited to introduce a new section for hoteliers, offering a closer look at how progressive hotels are improving their operations through advanced technology.
We’re also sharing some key takeaways from our recent TECH Matchmaker live webinar series.?Ralph Melis discusses how centralized guest profiles and data-driven personalization are revolutionizing hotel operations in "Personalize or Perish." Experts from Cendyn, dailypoint, Revinate, and THN?showcase how data and AI are transforming guest experiences and driving revenue, while Shiji?and TrustYou?share strategies for enhancing reputation management and streamlining guest feedback.
Plus, don’t miss the latest news and insights from our valued partners.?
Thank you for being a part of our community.
Enjoy the read!
Driving innovation: Media One Hotel's technological approach
Are you ready to discover how technology is transforming guest experiences? In a recent conversation with ExploreTECH, Mahmood Ahmed, Head of IT Operations at Media One Hotel in Dubai, shared insights on their innovative solutions for enhancing guest interactions and streamlining operations.?
Atomize:?Balancing automation and personalization in Revenue Management
In this article, featuring expert insights from Atomize??CEO, Alexander Edstr?m, we will explore how the integration of contactless technologies in RMS is paving the way for seamless automation while preserving the personalized touch that attracts and retains guests. Through best practices and real-world examples, we’ll examine how hotels can optimize revenue without compromising guest satisfaction.?
Adyen: What is a payment processor? Payments explained
The world of card payments can be confusing due to the overlap and complexity of specific terms. Two commonly misunderstood terms are ‘payment processor’ and ‘payment gateway’. These fall into the mysterious realm of payments, situated between when a customer makes a payment and when the money lands in the business’s bank account. Insights from Adyen
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dailypoint: Unlocking your hotel's CRM and loyalty programs with the Profile Engine?
Personalizing guest experiences and enhancing loyalty engagement have become essential to maintaining a distinct edge. With guests expecting tailored services and relevant interactions, integrating sophisticated tools like dailypoint’s?Profile Engine into your Marketing and CRM systems can redefine your approach to guest relationship management.?
hotellab: Tech innovations you can't ignore
The hotel industry is undergoing a profound digital transformation, driven by cutting-edge technological advancements. From AI-powered chatbots and contactless check-ins to virtual reality tours and blockchain for secure transactions, the landscape is evolving rapidly. These innovations are not just trends; they represent the future of hospitality, enhancing both operational efficiency and guest experience. Insights from hotellab.
Personalize or perish: The future of hotel guest experience
Uncover the crucial role of centralized guest profiles and data-driven personalization in enhancing hotel operations and see how effective data management can drive guest engagement, boost loyalty, and streamline reputation management.
Next-generation guest personalization: Leveraging data for enhanced experiences?
Discover how hotels are transforming guest experiences through the power of data and AI. Industry experts share insights on how personalized services are reshaping hospitality, driving guest satisfaction, and boosting revenue.?
Mastering hotel reputation: Insights into effective reputation management strategies and innovations?
?Learn how to elevate your hotel’s brand through effective reputation management and discover how advanced tools can enhance guest satisfaction, streamline feedback responses, and strengthen your online presence. ?