Welcome to the July issue of our newsletter...

June was jam-packed for our team! We attended Zendesk Showcase, NICE Interactions International and the Customer Engagement Transformation Conference (hosted by Engage Customer ) - all in the same month.?

We had the pleasure of hearing excellent presentations, engaging in great conversations, and participating in panel sessions and roundtables.

This month, we have even more exciting events, brand-new reports, and case studies filled with fresh CX insights. Dive right in! ??

Our latest highlights:

#1 – Exclusive new research from the CCMA | Contact Centre Management Association is here!

You can now access the latest findings from the CCMA research initiative, supported by Route 101, and learn how to successfully integrate AI into your contact centre. Download the report.

#2 – Zendesk UK and Ireland User Group is back tomorrow

Discover the latest integration between Klaus and Zendesk and learn how Klaus' powerful tools can enhance your QA processes. Don't miss out - register today.

#3 – Join the CCMA CONNECT event supported by Route 101

Participate in this exclusive event at Dojo HQ in Bristol, where you’ll uncover the key strategies for employee engagement. This event is available to CCMA members only. Secure your place here.

#4 – Hancocks Wholesale cuts first reply time by 90% with Zendesk

Download our brand-new case study and discover how Route 101 helped Hancocks, the UK's biggest supplier of wholesale sweets, slash response times and boost customer satisfaction.

#5 – Dojo modernises its contact centre and WFM solutions

Discover how this leading UK payment provider transformed its contact centre platforms and upgraded WFM to deliver exceptional CX and drive growth with Route 101's help. Learn more.

Explore all of our upcoming events and the latest case studies. If you have any questions or need more details about what you've read today, reach out to us!

The Route 101 Team