Welcome to the future of Investigation.
We are thrilled to introduce a transformative update to our services that redefines claims investigation and reporting. At the heart of this evolution is IRIS: our Intelligent Reporting and Investigation System. These enhancements, launching in January 2025, revolutionise our Rapid Triage of Claims (RTC) service while significantly advancing our core investigative processes.
IRIS: Redefining AI-Powered Reporting
IRIS deploys cutting-edge AI to synthesise data from a wide array of sources, including video interviews, witness statements, locus information, imagery and intelligence – delivering comprehensive insights in record time. We’ve trained the leading commercial AI tool with more than a decade of real claims data from our extensive repository to produce our own tailored AI model. No other organisation has this powerful resource as a foundation.
Today, we unveil IRIS as a groundbreaking innovation in claims investigation. This Intelligent Reporting and Investigation System delivers bespoke, highly accurate reports tailored to the unique circumstances of each claim, while streamlining the investigative process to achieve unmatched efficiency.
IRIS produces results in a fraction of the time traditionally required. It empowers insurers with faster decision-making capabilities. Quicker, more accurate reports enable early intervention and significantly reduce claims leakage, which leads to substantial cost savings.
Precision & Relevance is Built Into IRIS
In addition to years of DLB claims data to train our AI model, IRIS is meticulously designed to ensure precision by also incorporating client-specific policy wordings, terms and conditions. Aligning to individual claims in this way guarantees that every report complies with your policy guidelines while delivering actionable insights tailored to your claims assessment needs.
This accelerated analysis improves accuracy while enabling insurers to mitigate costs by avoiding delays, detecting fraudulent activity earlier and reducing unnecessary expenditure associated with prolonged claims cycles.
The Speed, Accuracy & Compliance of IRIS
What sets IRIS apart is its foundation of claims case load data with the ability to cross-reference findings against an extensive range of authoritative sources, including:
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With continuously integrated data sources, IRIS produces detailed, defensible reports in a fraction of the normal time. Whether confirming indemnity, determining liability or identifying fraud, insurers benefit from faster resolutions, reduced costs and unwavering compliance with industry standards.
The Human + IRIS Synergy
At DLB Investigations, we’ve always believed in the power of combining human expertise with advanced technology. It’s the same with our Intelligent Reporting and Investigation System. IRIS doesn’t operate in isolation; it works alongside our experienced investigators, who apply their deep industry knowledge to refine and guide each case.
This synergy not only ensures faster results but also provides reliable, actionable insights. Proprietary trained AI algorithms within IRIS uncover patterns and inconsistencies indicative of fraudulent behaviours in seconds – insights that previously took days of manual analysis. By eliminating inefficiencies, IRIS helps insurers significantly reduce claims cycle times, which lowers costs and enhances customer satisfaction.
IRIS: Claims Investigation Transformation
This innovation of AI paired with human expertise is already transforming the claims landscape. During rigorous beta testing on real claims, IRIS identified critical considerations – such as fraud, liability and indemnity – in just a few seconds. Faster reporting enables insurers to settle claims sooner, avoiding delays, protracted disputes and costly credit hire charges.
As we continue to integrate new data sources into our AI model, IRIS evolves, learning at an exponential rate and delivering even greater value over time. The result? A more efficient, accurate and cost-effective claims investigation process.
Discover the Power of IRIS for Yourself
If you’d like to learn more about how IRIS is revolutionising claims processes, reducing costs, enhancing accuracy – and exactly how it can transform your claims management procedures – we’d be delighted to discuss this groundbreaking innovation with you further. Just get in touch and seize the opportunity to discover how we’re driving innovation across the industry and find out why we like to say, “Investigating a different way.”
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