Welcome to Extra Shot—your monthly dose of fresh insights on brand-led customer and employee experience, brewed to energise your strategy.
The Caffeine Partnership
The Caffeine Partnership help leaders grow businesses, brands and people - with purpose and pace.
Introduction
'Extra Shot' is our monthly newsletter of insight and inspiration designed to be as effective as your first sip of a double espresso – clearing your head, setting your heart racing and getting you ready to start the day on the front foot.
The Leadership gap - and how to avoid it
Q: What's getting in the way of UK business success?
A: UK leaders.
According to the country's employee population, there's a huge chasm between what workers expect from their leaders and how effective those leaders actually are.
Caffeine's Employee Pride Index, in partnership with?market research company Savanta, takes the temperature of the UK’s workers to find out what’s motivating them and what puts the brakes on a great employee experience.
It turns out that, second only to pay, the biggest gap?between perceived importance and performance in the workplace is ‘the quality and effectiveness of the senior leadership within the business’.
Download the white paper for the full survey findings and insights on how to bridge this gap.
领英推荐
Fix It or Feature It – The Secret to Business Brilliance
When was the last time you looked at your?products, services, or customer experiences and asked: can this be improved, or, if not, can we make it a virtue instead of a vice??
Anything that doesn’t add value risks becoming a liability.
Greg Gianforte, founder of RightNow Technologies, distilled a powerful business mantra into just five words: fix it or feature it. This straightforward yet transformative approach challenges organisations to reimagine obstacles as opportunities. The result? A customer experience that stands out for all the right reasons and a brand that stays relevant and resilient.
Are you looking to elevate your customer experience? Read our latest blog to learn how the 'Fix It or Feature It' mindset transforms business challenges into brand strengths.
Your monthly shot of brand-led customer and employee experience inspiration.
Need a shot of Caffeine? Get in touch.