Welcome to the BoT World

Will BoT replace me?

When I have started working on the AI platform, this was the first question which came to my mind. After a while, I have realized, the answer is BIG NO. BoT can't replace us, probably, they may support us. After all, we have created them :)

We are living in the era of technology disruption. Disruption - another buzz word in IT?? I don't think so. This disruption is for good. My weekends starts with a good 40 KMS biking and then reading. Last weekend, I did lot of reading on Microsoft's AI school and the platform.

It was an amazing journey with Microsoft AI especially the BoT framework. I have identified few areas where the BoTs can help human and the organization to optimize their costs. Here is the first cut list:

Customer Service

·      FAQs

·      Q & A

·      Appointment Scheduling

·      Status Queries

·      Location Queries

·      Product Information

·      Service Requests

·      Suggestions & Complaints

We have created an end to end BoT experience for the above across the verticals. We have set of BoTs working for us in the below industries:

• Health Care
• Education
• Banking
• Retail

Our Plan is to extend this platform and help the organizaitons to optimize the costs and serve the customers better and faster

Why Bots?

Intelligence

Enable personalized, proactive, and predictive engagement with customers in human and non-human service experiences

Business Process

Enables the customer service organization to operate efficiently while maintaining focus on the customer

Multi Language Support

Templates for quick deployment

Less Dependency

Multi Channel - Voice, Text, Facial

I see a huge potential for AI based BoTs in this era. What do you see?