Weekly Wisdom: What Makes Disney So Magical? {Part 4 of 4}
Summer Jelinek - Professional Keynote Speaker
International Keynote Speaker on Leadership. I work with Organizations that want to have inspired leaders, empowered employees, and extraordinary results.
?? Abracadabra!?
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The last week of magical Disney strategies is revealed!
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I recently got to enjoy every minute of my family getaway to the Bar Lazy J Guest Ranch, but of course, I couldn’t forget that I owed you one last trick in the Disney magic hat.
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We have been discussing things Disney does to make the guest experience magical.
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Let’s recap:
1?? They have a collective purpose that can be articulated.
2?? They interview with that purpose in mind—to find the right people to fill in the gaps.
3?? They focus on the details because every little thing counts.
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The final curtain call for this production is something I learned when dealing with a not-so-thrilled customer.
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To find out what a tired and cranky man taught me that day (and to take in the beauty behind me in the video), tune into this week’s Weekly Wisdom!
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There it is: number 4. (And a little nod to my favorite mustachioed coach, for us Ted Lasso fans!)