Weekly update #51
Welcome to this edition of the weekly newsletter. The idea behind this is to gather all the information in the startup ecosystem in one place, with a special focus on the fintech market.
The latest episode of Builders has been released this week. In this episode, I sit down with Ethan Singer , CEO and Co-founder of Mighty Partners , to talk about the Australian fintech market and the Venture debt environment.
You can find the complete video interview here on YouTube, or you can listen to the podcast here on Spotify or here on Apple Podcast.
As always, if you are a VC manager or a founder and want to be the next guest on the podcast feel free to send me a message on LinkedIn!
Coming back to us, this week I read an interesting report from 麦肯锡 (I love their newsletter, highly suggested!) about retail banking, in a report called “The state of retail banking: Profitability and growth in the era of digital and AI”. A very interesting study on the status of retail banking, involving actual trends in fintech and the impact of digital and AI. Here my main takeaways:
In recent years, retail banking has experienced significant growth and profitability driven by various macroeconomic trends. In certain regions, pandemic-era government stimulus boosted economic growth, increased consumer spending, enabled balance sheet expansion, and kept credit risk low. After the pandemic, rising interest rates improved banks' net interest margins as loan interest grew faster than deposit costs.
Globally, banking Return on Equity (ROE) reached approximately 12 percent in 2023, the highest since the global financial crisis and above the 9 percent average from 2013–2020. Leading regions include Latin America, the Middle East and Africa, and Emerging Asia (excluding China), each with up to 17 percent ROE for 2023. North America followed with 10 percent ROE, while Developed Asia, China, and Europe reported up to 9 percent ROE.
In 2023, the global retail banking market surpassed $3 trillion in revenue, backed by sustained annual growth of about 8% in recent years. This positive performance was geographically widespread, with revenue growth accelerating in several regions between 2020 and 2023 compared to 2013–2020. Europe saw growth accelerate to an 8.7% compound annual growth rate (CAGR) from 1.5% CAGR.?
Developed Asia increased to a 7.0% CAGR from 3.3% CAGR, while Emerging Asia (excluding China) rose to an 11.2% CAGR from 6.9% CAGR. Latin America jumped to a 19.0% CAGR from 10.3% CAGR, and the Middle East and Africa grew to a 10.0% CAGR from 4.4% CAGR. This acceleration was driven by higher interest rates and increasing financial inclusion.
North America showed stable growth of 5–6% throughout the period. In contrast, China's retail banking revenue growth slowed significantly from 11% to 3%, primarily due to weaker economic expansion.
Digital retail banking channels are accounting for a growing share of product sales, especially for cross-selling simple products like credit cards and personal loans. These channels are also valuable for increasing customer lifetime value and boosting retention. For instance, North American banks with top-quartile digital adoption have half the attrition rate of bottom-quartile players.
Globally, the share of consumers actively using mobile banking increased by 18 percentage points between 2020 and 2023, reaching 57%. The number of annual mobile service touchpoints per customer grew by 72%, reaching 150 touchpoints in 2023, surpassing some leading e-commerce players. This indicates a customer preference for the convenience of mobile banking for simpler interactions.
Conversely, other channels have seen declines. Active branch users decreased by 2 percentage points from 24% in 2020 to 22% in 2023, and online banking users dropped by 4 percentage points from 28% to 24%. Contact center usage decreased by 3 percentage points, from 15% to 12% over the same period.
The annual number of customer service touchpoints per customer also declined in other channels between 2020 and 2023: branch interactions decreased by 40% (from 5 to 3), online interactions by 22% (from 23 to 18), and contact center interactions by 32% (from 3 to 2).
The share of core product sales through branches fell by 13 percentage points, from 66% in 2020 to 53% in 2023. In contrast, mobile sales increased by 13 percentage points, from 9% to 22%, and online sales grew by 4 percentage points, from 14% to 19%. Sales via contact centers decreased slightly by 1 percentage point, from 5% to 4%.
The overall feeling is: there is no more such a thing as traditional banking. Everything is moving to digital, if not mobile only.?
Anyway we saw some very interesting news in the market this week. Revolut released a new payment terminal for in-shop transactions, Klarna sold its loans portfolio to Elliott Investment Management L.P. , and the italian government introduced a 42% capital gain tax on Bitcoin. Stripe is in talks to acquire Bridge for $1billion, Invex Ventures acquired the british fintech Manigo and Klarna again is now available as payment method on 苹果 Pay. In the VC market, we saw 20VC raising a $400 million new fund (Congrats Harry Stebbings !), Adams Street Partners securing $1.2 billion in commitments for its latest fund, and Swedish Vc node.vc securing $71 million for their first fund. In the italian market, PausePay - il Buy Now Pay Later B2B italiano closed a partnership with Visa , and Axyon AI raised a $2.1 million round. Finally, we saw some very interesting rounds from fintech companies like Zeal , OCTA - AR Automation , Imprint , Acquired.com , Omnea , Najar (ex Welii) , Helicap , Yellow Card , Tebi and many others.
But let's take a closer look at the main news of the last seven days:
Closed deals
Insights on the VC industry
News on the market
A special look in the Italian market
And here some useful resources for everyone involved in the ecosystem:
Events you don’t want to miss
You have a cool event you want to mention or to sponsor? Feel free to send me a DM.
Startups raising funds
Take also a look at the last edition of the newsletter, Weekly update #50
Fintech expert | Manager | Investor | Advisor
5 个月Want to stay up to date with the market? Here my newsletter and my podcast: Linkedin: https://tinyurl.com/fintech-weekly? Substack: https://michelemattei.substack.com/ Youtube: https://www.youtube.com/@buildersinfintech? Spotify: https://open.spotify.com/show/6L6L7uj3IIYEHbBStLXi8M?si=fa10d8cefe2741aa? ApplePodcast: https://podcasts.apple.com/it/podcast/builders/id1767562838?l=en-GB