Weekly tech update - AI-powered contact centres & surveillance, Gmail deaths, & tariff drama
Telebu Communications
Creating meaningful experiences by unifying teams, customers & businesses, at scale.
Welcome to the latest edition of our weekly tech updates newsletter. In this edition, we present to you the freshest news and trends in the realm of business technology. We explore a wide array of topics, ranging from cutting-edge advancements, thrilling product releases, to exciting new features and game-changing innovations that are reshaping entire industries.
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Top 5 Trending Tech Updates of the Week
AI is Shaping The Future of The Contact Centre Industry already!
Guess what? Afiniti and LivePerson just joined forces to create an epic combo! They've whipped up a magical blend of AI 'pairing' technology with LivePerson's conversational cloud platform, making waves in the contact center industry.
This groundbreaking integration takes customer experience to a whole new level. No more feeling abandoned by AI! Now, you'll be smoothly guided from voice to digital interactions, with a personal touch. Say goodbye to frustration and hello to the perfect agent for your specific inquiry. It's like a match made in tech heaven!
Watch Out! Google Might Delete Your Gmail Account if You Have Abandoned it
Psst! Listen up! If you've got some dusty old Google accounts gathering digital cobwebs, it's time to wake 'em up! Google just dropped some spicy news about their policies for inactive accounts. Apparently, they're channeling their inner Marie Kondo and warning us that untouched accounts might face a data wipeout after two years.
So, mark your calendars, set a reminder, and give those accounts a little TLC at least once every 24 months. Let's keep those digital treasures safe and sound, shall we?
AI & Video Surveillance Tools to The Rescue!
Time to turn the tables on those sneaky thieves! Retailers have been playing hide-and-seek with inventory loss for ages, but guess what? They've upped their game with cutting-edge video surveillance and the power of AI.
But hold your horses, my friends. To outsmart the culprits, AI needs more than just cameras. Real-time analytics and fancy alerts sent to store employees are the secret sauce here. It's like having a team of crime-fighting superheroes ready to spring into action.
Screen sharing on WhatsApp? Why Not?!
WhatsApp is back with more tricks up its digital sleeves! Brace yourselves for an exciting new feature.
Rumor has it that the Meta-owned messaging platform is working on screen sharing for video calls. Imagine mirroring your phone's screen while chatting away! Need to showcase those important slides or documents? No worries, WhatsApp has got your back. Plus, you can even be the tech hero for your friends and family, remotely diagnosing phone problems like a boss.
领英推荐
An SMS Tariff Saga is Unfolding in India
Hold onto your virtual seats because there's some SMS tariff drama unfolding. Telecom operators decided to spice things up by increasing the tariff by a massive 25% for overseas tech giants like Amazon, Meta, and Google. It's like adding an extra squeeze to their messaging expenses!
But wait, there's more! These tech bigwigs have been rallying for fair treatment, arguing that their servers are in India, and they have Indian subsidiaries serving Indian customers. They even pulled TRAI into the mix, urging telecom operators to charge them domestic rates.
Meanwhile, telecom companies are playing their cards, claiming that international rates apply because these companies host their applications outside India.
Tech Tip of the Week
Ready to take your business messaging to the next level? Buckle up, because we've got a game-changing secret weapon for you: API gateways.
With APIs, you can turn your text messages into an unstoppable force of efficiency and power. Think of it as upgrading from a trusty bicycle to a sleek, futuristic hoverboard. So, why settle for basic when you can supercharge your messaging game and leave your competition in the digital dust?
Spotlight on SMS Surveys
Say goodbye to lengthy surveys and hello to bite-sized questionnaires that make your customers go, "That was fun!" Plus, with SMS surveys, you'll impress your tech-savvy audience and show them that you're all about staying ahead of the curve.
So, why settle for guesswork when you can survey your way to success? And the best part? You can grab free templates for free and get started today.
That's All Folks!
That’s all for this week's tech update newsletter. We hope you found the information insightful.
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If you have any feedback or suggestions, please don’t hesitate to reach out to us. We’d love to hear from you.
Thank you for reading!
Best regards,
Telebu Communications