Weekly Job Feature: Salesforce Administrator Role

We announce an exciting opportunity for a Salesforce Administrator in the Outsourcing Services industry. Our client is seeking a highly skilled professional to manage and maintain their Salesforce environment and integrated systems, such as Cvent and Marketo.

Key Responsibilities:

As a Salesforce Administrator, you will:

• Manage Salesforce and Integrated Systems: Configure and customize Salesforce and third-party applications to meet business needs, ensuring data integrity and optimizing system performance.
• Collaborate with Developers: Work alongside development teams to enhance system functionality, monitor system limits, storage usage, API calls, and license usage.
• Ensure Security and Compliance: Configure access controls, monitor for potential threats, and enforce best practices to maintain system security.
• Provide Technical Support: Offer support to end-users, troubleshoot issues, resolve queries, and manage user profiles, permission sets, and security settings.
• Data Management: Oversee data imports and maintain accurate documentation while staying informed about Salesforce features and trends.

Role Title: Salesforce Administrator

SFIA Essential Skills:

• Incident Management - USUP Level 4
• Release and Deployment - RELM Level 3
• Knowledge Management - KNOW Level 3
• Application Support - ASUP Level 3
• Customer Service Support - CSMG Level 3

Technical and Personal Skills Required:

• 5+ years of hands-on Salesforce administration and support experience.
• Proficiency in Salesforce Service, Sales, and Experience Cloud.
• Extensive experience in configuration, including workflows, process builders, custom objects/fields, security settings, and reports/dashboards.
• Strong experience in managing user setup, roles, profiles, permissions, and public groups.
• Expertise in proactive system maintenance (Security Reviews, Release Updates, Health Check, Optimizer).
• Strong debugging and problem-solving skills.
• Familiarity with ITIL environments and Salesforce best practices.
• Exceptional customer service and communication skills.
• Ability to work independently while managing risks and time effectively.
• Proven ability to create quality documentation (KB articles, technical designs, release notes).
• A passion for professional growth and a commitment to staying updated on emerging technologies.

Desired Skills:

• Salesforce Administrator or Advanced Administrator and Platform Developer I certifications are highly regarded.
• Experience with Cvent and Marketo integrations with Salesforce is a plus.
• Development experience with Salesforce Apex, Visual Force, LWC, and APIs is desirable.
• Understanding of integration concepts and experience with third-party platform APIs.
• Familiarity with DevSecOps environments and CI/CD tools (GitLab, GitHub, Bitbucket, Bamboo).

Compensation:

The budget for this role is ?20-26 LPA.

Next Steps:

If you meet these qualifications and are interested in this exciting opportunity, please comment below or share your availability for further discussion. You may also share your resume - [email protected] .We look forward to connecting with you!