Weekly AI Research Recap – Unlocking Next-Gen Capabilities
Dr. Jagreet Kaur
Researcher, Author, Intersection of AI and Quantum and helping Enterprises Towards Responsible AI, AI governance and Data Privacy Journey
Week of July 29- August 2, 2024?
Delve into this week's comprehensive exploration of forefront AI advancements across pivotal sectors. Our carefully curated articles yield thorough analyses and provide profound insights into the transformative potential of Next-Generation AI capabilities. Here's an overview of the topics we have prepared for your review:?
?In this week’s editions:?
Revolutionize the Organization's Knowledge Management with Now Assist's Intelligent Solutions??
Explore how Now Assist, ServiceNow's AI-powered platform, revolutionizes knowledge management by automating content creation, categorization, and retrieval. It leverages machine learning to provide personalized recommendations, proactively surface relevant information, and continuously improve content quality based on user feedback. This empowers organizations to make faster, more informed decisions while enhancing employee productivity and customer satisfaction.
Transforming Customer Contact Centers: Embracing Chatbots for Enhanced Experience and Loyalty ?
This newsletter highlights the transformative impact of chatbots in banking contact centers to enhance customer experience and loyalty. Despite technological advancements, customer dissatisfaction persists mainly due to inadequate personal support. Chatbots offer a solution by providing 24/7 assistance, personalization, and efficiency, addressing key frustrations and significantly improving service quality.
Personalizing Support: How Now Assist Tailors Responses to User Contexts??
Explore how Now Assist is a transformative ServiceNow framework integrating AI to enhance organizational efficiency and customer satisfaction. It offers personalized support by understanding customer contexts for tailored responses, enables swift, accurate issue resolution, anticipates problems proactively for reliable service, and fosters deeper engagement by automating routine tasks. Continuous improvement and adaptability ensure scalable, quality support, leading to positive business outcomes, better customer experiences, and sustainable growth.
Now Assist For Banking and Financial Operations Assistance?
Now Assist is a generative AI platform designed to enhance financial services by automating tasks and improving customer engagement. It offers features like incident summarization, credit scoring, and fraud detection. By integrating with existing systems, Now Assist streamlines operations, enhances risk management, and personalizes customer experiences in the banking sector.
The Emergence and Evolution of AI Agents in the Digital Era: Shaping the Path Forward ?
An in-depth overview of AI agents, tracing their development from early symbolic approaches to their current and future influence in sectors like healthcare and finance. It emphasizes their role in improving efficiency and decision-making, while also considering ethical issues. The focus on mental health care highlights AI's potential for accessibility and personalization.
The Future of Automation: Navigating the Shift from Robotic Process Automation (RPA) to Agentic Process Automation (APA)??
Embracing the future of automation unfolds an exciting journey from RPA, focusing on routine tasks, to APA's realm of intelligent, adaptive processes. This shift signifies a monumental leap, promising not only enhanced efficiency but a redefined work landscape powered by cognitive automation innovations.
Conversational Exchanges for Smarter Engagement and Support?
Discover the world of conversational exchanges. Learn how these technologies merge natural language processing, machine learning, and dialogue management to create AI that can communicate like humans. They're transforming customer service through personalized, round-the-clock, and multilingual support, driving business growth by enhancing user satisfaction, streamlining operations, and providing insightful data for tailored marketing efforts.
Embark on a journey of discovery and see how these innovative AI applications are setting the stage for future advancements. Happy reading?